Status fields adding

Dear all,

I was new on the RT system administration and I just wonder if the ticket status fields can be changed. Right now it has "New", "Open", "Stalled", "Resolved", "Rejected" and "Deleted" which I want to add more fields to reflect my needs. I looked on the wiki documentation and nothing much mentioned. Your suggestion is very much appreciated.

Best regards,

David Choy

I was new on the RT system administration and I just wonder if the
ticket status fields can be changed. Right now it has “New”, “Open”,
“Stalled”, “Resolved”, “Rejected” and “Deleted” which I want to add more
fields to reflect my needs. I looked on the wiki documentation and
nothing much mentioned. Your suggestion is very much appreciated.

David–

A search on the BP Wiki (http://wiki.bestpractical.com/) using the term
"status" returned:

This appears to be an approach to adding custom statuses, a link to
an rt-users discussion on the same topic, and also some caveats.

Good luck!,
-jd

Hello everybody,
I have a strange problem with our RT 3.4. I have two queues with same
rights for groups and with same Custom Fields assigned. One custom field
has problems when I move ticket from one queue to another. I cannot set
it anymore. When I change its value its is immediately deleted by
RT_System. If I move the ticket back to the first queue everything is
fine. As I told I checked ACLs for queues and for fields everything is
set OK. Does anybody experienced something like this, and can give me a
clues where to look at.

Thanks,
Arnas

Arnas KUPSYS
Swisscom-Eurospot IT
Phone: +41 62 839 6794
Fax: +41 22 797 6322
Mobile: +41 79 746 0218
arnas.kupsys@swisscom-eurospot.com

Jason,

I followed the instruction to amend on the RT_SiteConfig.pm file and
restart the web server service, and everything works out great!

Great, I’ve copied this reply back to the list so that the archives keep
track of this success story.

Good luck!,
-jd