Status changed from open to open by RT_System

RT Users
1

Hello,
Someone (a auto-created user, with no special rights) replied to an
e-mail sent by RT, and on the transactions history I have one
transaction:

Status changed from open to open by RT_System

Someone know why? Status “open” to “open”???

Thanks
Rafael

2

I think its in case the ticket is resolved, you want to be able to see it if
a ticket get re-opened, so the system just set status to open automatically
when you receive a reply and doesn’t check if it’s already open.
This happen when pseudo group requestor has rights to update tickets.
Maybe Jesse has a better explanation but roughly, this is pretty much it.
Steve Poirier
Directeur d�veloppement / Projet Manager
Inet Technologies Inc.----- Original Message -----
From: “Rafael Corvalan” Rafael.Corvalan@linkvest.com
To: rt-users@lists.fsck.com
Sent: August 14, 2001 09:30
Subject: [rt-users] Status changed from open to open by RT_System

Hello,
Someone (a auto-created user, with no special rights) replied to an
e-mail sent by RT, and on the transactions history I have one
transaction:

Status changed from open to open by RT_System

Someone know why? Status “open” to “open”???

Thanks
Rafael

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

3

Hello Steve,
Yes, but the problem is

  1. that my ticket is not resolved, it’s open! I have a lot of
    correspondance and only on some messages I have this kind of things:
    “open to open”
  2. In my case, the Pseudo-Group “Requestors” has no rights. Just some
    rights to “Everyone”: CommentOnTicket, CreateTicket, ReplyToTicket,
    SeeQueue…

Cheers
RafaelFrom: Steve Poirier [mailto:steve@Inet-technologies.com]
Sent: jeudi, 16. août 2001 21:26
To: Rafael Corvalan
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] Status changed from open to open by RT_System

I think its in case the ticket is resolved, you want to be able to see
it if a ticket get re-opened, so the system just set status to open
automatically when you receive a reply and doesn’t check if it’s already
open. This happen when pseudo group requestor has rights to update
tickets. Maybe Jesse has a better explanation but roughly, this is
pretty much it. __ Steve Poirier Directeur développement / Projet
Manager Inet Technologies Inc.