Status change from open to open

RT Users
1

Hello –

For some reason when a requestor mails in some correspondence to an open
ticket, I see an event “RT_System - Status changed from open to open” every
time.

Searching the list archives finds
http://lists.fsck.com/pipermail/rt-users/2001-August/003649.html
http://lists.fsck.com/pipermail/rt-users/2001-August/003649.html , the
same problem, but there wasn’t a resolution.

I’m running 2.0.8, mysql db on a rh 7.1. everything else works fine :slight_smile:

TIA
Greg Smythe
SysAdmin
Intellstat Communications
WA State Resident

2

That was fixed in 2.0.9.On Sat, Dec 08, 2001 at 04:44:11PM -0800, Greg Smythe wrote:

Hello –

For some reason when a requestor mails in some correspondence to an open
ticket, I see an event “RT_System - Status changed from open to open” every
time.

Searching the list archives finds
http://lists.fsck.com/pipermail/rt-users/2001-August/003649.html
http://lists.fsck.com/pipermail/rt-users/2001-August/003649.html , the
same problem, but there wasn’t a resolution.

I’m running 2.0.8, mysql db on a rh 7.1. everything else works fine :slight_smile:

TIA
-=-=-=-=-=-=-=-=-=-=-=-=-=-
Greg Smythe
SysAdmin
Intellstat Communications
WA State Resident

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.