Hi ;
Newbie in RT, I used it since 3 months for managing tickets from users only
by email. It works great.
But, I search to know how extract statistics such as time to resolv ticket,
average number of ticket per day …
Can anyone tell me if documentation exists ?
Regards ;
Aymeric
hi,
you can use Query Builder in Tickets to get those report.
regards,
chantyFrom: Aymeric Durand aymeric.durand@gmail.com
To: rt-users@lists.bestpractical.com
Sent: Monday, April 27, 2009 3:34:27 PM
Subject: [rt-users] statistics
Hi ;
Newbie in RT, I used it since 3 months for managing tickets from users only by email. It works great.
But, I search to know how extract statistics such as time to resolv ticket, average number of ticket per day …
Can anyone tell me if documentation exists ?
Regards ;
Aymeric