I have installed the RT3 Statistics package and have found the reports
included in it to be helpful. I am interested in also having a few
reports which give data from the “Time Worked” fields on tickets. For
instance, how much time was worked on tickets in this queue per day, or
how much time was worked on tickets in this queue which were closed on
I didn’t see anything like that in the current reports, and before I
start hacking something together for it, I thought I’d check to see if
anyone had already put together anything that may be useful for me.
If you have a report like I described, or any helpful suggestions on
putting one together, I’d love to hear about them.
Oh yeah - I stuck a line about this on the stats “wish list” and will do
what I can to contribute anything I hack together back to the stats