Statistics for RT3

RT Users
1

I recently installed RT 3.0.10 on a Windows 2K server SP4. Its running
well and I was hoping to integrate a reports/statistics function. In
sourceforge I saw a download for rtstats 1.0.14 but only for UNIX. I
also downloaded the reports\statistics gunzip from the bestpractical
site and extracted it to the server, but when I go to the pages in my
browser it looks like XML is not running properly or there is an
application missing. Any chance anyone can point me in the right
direction for installing the reporting function? Thanks,

Aram Smith

Aram Smith
Appian Corporation
8000 Towers Crescent Drive
Vienna, VA 22182
Phone: (703) 442-1051
Mobile: (240) 426-8751
Fax: (703) 442-8919
Email: aram.smith@appiancorp.com

2

Yes that’s it. Here’s the link:
py Request Tracker Report download | SourceForge.net Sorry for any confusion. At
that link there is a brief discussion regarding “win32” support, but it
doesn’t appear there was ever a release. Thanks.From: Dave Dennis [mailto:dmd@speakeasy.org]
Sent: Wednesday, April 21, 2004 3:46 PM
To: Aram Smith
Subject: Re: [rt-users] Statistics for RT3

Dear Aram,

I went looking for “rtstats 1.0.14” (or variations)
in freshmeat.net and sourceforge.net, was unsuccessful,
even when looking up under RT or “request tracker”

Is this the name of the package? I see a py Request Tracker Report
which also is at version 1.0.14 … is this it?

Thanks!

3

Hello all,

Has anyone had luck with installing this stats package? I can’t seem to find the installation instructions anywhere. Thank in advance for your help.

-RyanFrom: Aram Smith [mailto:aram.smith@appiancorp.com]
Sent: Wednesday, April 21, 2004 3:52 PM
To: Dave Dennis; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Statistics for RT3

Yes that’s it. Here’s the link:
py Request Tracker Report download | SourceForge.net Sorry for any confusion. At
that link there is a brief discussion regarding “win32” support, but it
doesn’t appear there was ever a release. Thanks.

From: Dave Dennis [mailto:dmd@speakeasy.org]
Sent: Wednesday, April 21, 2004 3:46 PM
To: Aram Smith
Subject: Re: [rt-users] Statistics for RT3

Dear Aram,

I went looking for “rtstats 1.0.14” (or variations)
in freshmeat.net and sourceforge.net, was unsuccessful,
even when looking up under RT or “request tracker”

Is this the name of the package? I see a py Request Tracker Report
which also is at version 1.0.14 … is this it?

Thanks!

4

Has anyone had luck with installing this stats package? I can’t seem to
find the installation instructions anywhere. Thank in advance for your help.

Hrm. Running RT3, I have the statistics module installed and purring
along happily. My install notes are scanty, but note:

  • added statistics module to RT by copying it to the html root
  • installed Apache::GD::Graph, and a zillion dependancies
  • need to build libgd2.0.15 - put in /usr/local/lib

The readme is pretty self-explanatory IMHO.

cheers!
“A cat spends her life conflicted between a deep, passionate and profound
desire for fish and an equally deep, passionate and profound desire to
avoid getting wet. This is the defining metaphor of my life right now.”