Startup problem

RT Users
1

I’ve just set up RT 1.05 and I believe I have all of the correct Perl
modules installed. I’m using the Cooking with Linux article from the latest
Linux Journal as a guide. Everything has gone ok until I try to login to the
system from a web browser. Look at my http.error_log, I get the following
error -
httpd: [Thu Nov 30 12:24:37 2000] [error] [client 192.168.1.2]
(13)Permission denied: mod_mime_magic : can’t read
`/opt/rt/bin/cgi/webrt.cgi’

Any help would be appreciated.

2

I installed on a different server and I’m getting the same error. Both are
SuSE systems - one 6.1 and the other 7.0. It looks like the problem is with
’mod_mime_magic’. What is this?

3

Hi,

what are the permissions on `/opt/rt/bin/cgi/webrt.cgi’ and on the pathe to
the cgi?

kind regards

J�rgen HoffmannFrom: Gary Young garyy@valint.net
To: rt-users@lists.fsck.com
Sent: Friday, December 01, 2000 1:13 AM
Subject: Re: [rt-users] Startup problem

I installed on a different server and I’m getting the same error. Both are
SuSE systems - one 6.1 and the other 7.0. It looks like the problem is
with
‘mod_mime_magic’. What is this?

From: Gary Young garyy@valint.net
Date: Thu, 30 Nov 2000 12:10:30 -0800
To: rt-users@lists.fsck.com
Subject: [rt-users] Startup problem

I’ve just set up RT 1.05 and I believe I have all of the correct Perl
modules installed. I’m using the Cooking with Linux article from the
latest
Linux Journal as a guide. Everything has gone ok until I try to login to
the
system from a web browser. Look at my http.error_log, I get the
following
error -
httpd: [Thu Nov 30 12:24:37 2000] [error] [client 192.168.1.2]
(13)Permission denied: mod_mime_magic : can’t read
`/opt/rt/bin/cgi/webrt.cgi’

Any help would be appreciated.

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http://lists.fsck.com/mailman/listinfo/rt-users

4

Thanks for the reply. The permissions are below:

dr-xr-xr-x 2 root root 1024 Nov 30 10:44 cgi

—s–x--x 3 rt root 35435 Nov 30 10:44 admin-webrt.cgi
—s–x--x 3 rt root 35435 Nov 30 10:44 webrt.cgi

5

I figured it out. I finally looked at the database and found the correct
root password. The article had a different one. Now I can get started.