Start page is displaied when DB is unavalable

Hi I am running RT 4.00 and when trying to connect to RT it
gives starter page when the database is
not available. How can I stop this behaviour or start a page saying that the RT
is down when the DB is not available
Thanks and Regards

Hi I am running RT 4.00 and when trying to connect to RT it gives starter
page when the database is not available. How can I stop this behaviour or
start a page saying that the RT is down when the DB is not available
Thanks and Regards

Filed as a bug/feature request [1]. It’s not hard to implement. If you
want to then you should start around line 274 in
lib/RT/Interface/Web/Handler.pm. Grep for ConnectToDatabase.

[1] Login

Best regards, Ruslan.

Thank you Ruslan, hope I will not break what is working :slight_smile: and is this fixed on later releases since I am planning on doing an upgrade to the latust

Best RegardsFrom: Ruslan Zakirov ruz@bestpractical.com
To: Asanka Gunasekera asanka_gunasekera@yahoo.co.uk
Cc: RT User List rt-users@lists.bestpractical.com
Sent: Thursday, 28 March 2013, 20:26
Subject: Re: [rt-users] Start page is displaied when DB is unavalable

Hi I am running RT 4.00 and when trying to connect to RT it gives starter
page when the database is not available. How can I stop this behaviour or
start a page saying that the RT is down when the DB is not available
Thanks and Regards

Filed as a bug/feature request [1]. It’s not hard to implement. If you
want to then you should start around line 274 in
lib/RT/Interface/Web/Handler.pm. Grep for ConnectToDatabase.

[1] Login

Best regards, Ruslan.

Thank you Ruslan, hope I will not break what is working :slight_smile: and is this fixed
on later releases since I am planning on doing an upgrade to the latust

It’s not at the moment and I don’t know if it’s on anybody’s radar.

Best Regards


From: Ruslan Zakirov ruz@bestpractical.com
To: Asanka Gunasekera asanka_gunasekera@yahoo.co.uk
Cc: RT User List rt-users@lists.bestpractical.com
Sent: Thursday, 28 March 2013, 20:26
Subject: Re: [rt-users] Start page is displaied when DB is unavalable

Hi I am running RT 4.00 and when trying to connect to RT it gives starter
page when the database is not available. How can I stop this behaviour or
start a page saying that the RT is down when the DB is not available
Thanks and Regards

Filed as a bug/feature request [1]. It’s not hard to implement. If you
want to then you should start around line 274 in
lib/RT/Interface/Web/Handler.pm. Grep for ConnectToDatabase.

[1] Login


Best regards, Ruslan.

Best regards, Ruslan.

:slight_smile: thanks Reslan, Regards

AsankaFrom: Ruslan Zakirov ruz@bestpractical.com
To: Asanka Gunasekera asanka_gunasekera@yahoo.co.uk
Cc: RT User List rt-users@lists.bestpractical.com
Sent: Friday, 29 March 2013, 1:33
Subject: Re: [rt-users] Start page is displaied when DB is unavalable

Thank you Ruslan, hope I will not break what is working :slight_smile: and is this fixed
on later releases since I am planning on doing an upgrade to the latust

It’s not at the moment and I don’t know if it’s on anybody’s radar.

Best Regards


From: Ruslan Zakirov ruz@bestpractical.com
To: Asanka Gunasekera asanka_gunasekera@yahoo.co.uk
Cc: RT User List rt-users@lists.bestpractical.com
Sent: Thursday, 28 March 2013, 20:26
Subject: Re: [rt-users] Start page is displaied when DB is unavalable

Hi I am running RT 4.00 and when trying to connect to RT it gives starter
page when the database is not available. How can I stop this behaviour or
start a page saying that the RT is down when the DB is not available
Thanks and Regards

Filed as a bug/feature request [1]. It’s not hard to implement. If you
want to then you should start around line 274 in
lib/RT/Interface/Web/Handler.pm. Grep for ConnectToDatabase.

[1] Login


Best regards, Ruslan.

Best regards, Ruslan.