Stalled tickets on RT At A Glance

RT Users
1

Hi all,

Is it possible to put my stalled tickets on “RT At A Glance” view?

I mean, where is showed the “10
highest priority tickets I own” I want to show the stalled tickets that
I own. Is it possible?

Reginaldo L. Russinholi

Developer & Sys. Admin.

IRapida Telecom

2

Hi,

when you are on the “RT At A Glance” site you see your highest priority
tickets and on the right hand site an “edit”. Follow it and on the new
page follow “Search - My Tickets”, add “stalled” to your search save it.

That should do.

Regards,
Violetta

Reginaldo Russinholi schrieb:

Hi all,

Is it possible to put my stalled tickets on “RT At A Glance” view?

I mean, where is showed the
http://rt.irapida.com.br/Search/Results.html?Order=DESC&Query=%20Owner%20%3D%20’28’%20AND%20(%20Status%20%3D%20’new’%20OR%20Status%20%3D%20’open’)&OrderBy=Priority&Format=‘<a%20href%3D"%2FTicket%2FDisplay.html%3Fid%3D__id__">__id__<%2Fa>%2FTITLE%3A%23’%2C%20’<a%20href%3D"%2FTicket%2FDisplay.html%3Fid%3D__id__">__Subject__<%2Fa>%2FTITLE%3ASubject’%2C%20Priority%2C%20QueueName%2C%20ExtendedStatus"10
highest priority tickets I own" I want to show the stalled tickets that I own.
Is it possible?
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