"Stalled Tickets I Own"

RT Users
1

I want to create a box on the “RT at a glance” page that shows a
separate box for stalled tickets. Essentially it should look just like
"%% highest priority tickets I own" but just be stalled tickets.

I found that in opt/rt3/etc/initialdata there is
{ Name => ‘Search - My Tickets’,
Description => ‘[_1] highest priority tickets I own’, # loc
Content =>
{ Format => “’<a
href=“WebPath/Ticket/Display.html?id=id”>id/TITLE:#’,
’<a
href=“WebPath/Ticket/Display.html?id=id”>Subject/TITLE:Subject’,
Priority, QueueName, ExtendedStatus”,
Query => " Owner = ‘CurrentUser’ AND ( Status = ‘new’ OR
Status = ‘open’)",
OrderBy => ‘Priority’,
Order => ‘DESC’ },
},

I then created an identical entry and changed it to say
{ Name => ‘Search - My Stalled Tickets’,
Description => ‘[_1] Stalled tickets I own’, # loc
Content =>
{ Format => “’<a
href=“WebPath/Ticket/Display.html?id=id”>id/TITLE:#’,
’<a
href=“WebPath/Ticket/Display.html?id=id”>Subject/TITLE:Subject’,
Priority, QueueName, ExtendedStatus”,
Query => " Owner = ‘CurrentUser’ AND ( Status = ‘stalled’)",
OrderBy => ‘Priority’,
Order => ‘DESC’ },
},

The problem is that I don’t where to edit the main page file to make a
new box and have it refrence that. Can anyone help?

Scott Benson
A1 Networks
(707)570-2021 x203

2

Make a saved search and then add it to the appropriate RT At a Glance pages
or globally to the At a Glance page. That is what I did for tickets from a
specific user that I monitor :slight_smile:

Greg Evans
Hood Canal Communications
(360) 898-2481 ext.212-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Scott Benson
Sent: Tuesday, May 06, 2008 9:39 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] “Stalled Tickets I Own”

I want to create a box on the “RT at a glance” page that shows a
separate box for stalled tickets. Essentially it should look just like
“%% highest priority tickets I own” but just be stalled tickets.

I found that in opt/rt3/etc/initialdata there is
{ Name => ‘Search - My Tickets’,
Description => ‘[_1] highest priority tickets I own’, # loc
Content =>
{ Format => “‘<a
href="WebPath/Ticket/Display.html?id=id">id/TITLE:#’,
‘<a
href="WebPath/Ticket/Display.html?id=id">Subject/TITLE:Sub
ject’,
Priority, QueueName, ExtendedStatus”,
Query => " Owner = ‘CurrentUser’ AND ( Status = ‘new’ OR
Status = ‘open’)",
OrderBy => ‘Priority’,
Order => ‘DESC’ },
},

I then created an identical entry and changed it to say
{ Name => ‘Search - My Stalled Tickets’,
Description => ‘[_1] Stalled tickets I own’, # loc
Content =>
{ Format => “‘<a
href="WebPath/Ticket/Display.html?id=id">id/TITLE:#’,
‘<a
href="WebPath/Ticket/Display.html?id=id">Subject/TITLE:Sub
ject’,
Priority, QueueName, ExtendedStatus”,
Query => " Owner = ‘CurrentUser’ AND ( Status = ‘stalled’)",
OrderBy => ‘Priority’,
Order => ‘DESC’ },
},

The problem is that I don’t where to edit the main page file to make a
new box and have it refrence that. Can anyone help?

Scott Benson
A1 Networks
(707)570-2021 x203
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

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