It would be very nice if RT had a spreadsheet view for administrators. My use case is in editing and adjusting time estimates. Doing this one ticket at a time is very time consuming so if there wer a spreadsheet view or an editable search things could be done much more efficiently.
Keith
In earlier versions of RT, an “Offline” tool existed which would allow a
user to display the summaries of a set of tickets in an editable text box.
It wasn’t exactly a spreadsheet, but it would permit quick and easy
updating of many fields across many tickets in a manner that was easy
enough to understand. I believe its removal was due to neglect.
I wonder if that tool will ever make a comeback (even if only as an
extension?), because it was definitely handy for this exact scenario. I
too find myself spending a lot of time clicking through screens to set up
dependencies, time estimates etc.On 4 July 2014 00:44, Keith Creasy kcreasy@aph.org wrote:
It would be very nice if RT had a spreadsheet view for administrators.
My use case is in editing and adjusting time estimates. Doing this one
ticket at a time is very time consuming so if there wer a spreadsheet view
or an editable search things could be done much more efficiently.Keith
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