Hello RT list,
My question may sound silly, but I really need your advice, because
coding is not my best side.
I have a request from our managers - once they open a queue, there is a
link on the right corner “Spreadsheet”, and it’s exporting the queue’s
information into file. I need to link the fields “finished” and
"resolved" to be identical - I tried to to explain that this is not the
right way to use those two fields, but all of them insist this is the
way we handle those spreadsheets. So, my question is, how this can be
done, or even better, can I just link the two tables in the database.
Will this hurt the current installation of RT ?
I really appreciate your time, and thank you in advance
Yavor
My question may sound silly, but I really need your advice, because
coding is not my best side.
I have a request from our managers - once they open a queue, there
is a link on the right corner “Spreadsheet”, and it’s exporting the
queue’s information into file. I need to link the fields “finished”
and “resolved” to be identical - I tried to to explain that this is
not the right way to use those two fields, but all of them insist
this is the way we handle those spreadsheets. So, my question is,
how this can be done, or even better, can I just link the two tables
in the database. Will this hurt the current installation of RT ?
Finished isn’t a core field in RT (resolved it) - it sounds like you
might have a custom field? How is that custom field being set?
-kevin
It seems that this status “finished” is added in ActiveStatus directive,
while my task is to link between “finished” and “resolved” and i wasn’t
able to convinmy superiors in this. However, now i can see that my
question is far from silly - it’s just no sense at all 
I’m sorry to post such thing here.
I have question regarding upgrading from 3.8.x to 4.0.x but probably
will make another post regarding this.
Thank you one more time for your prompt reply.
Find out about our new Cloud service - Cloudware.bg
https://client.cloudware.bg/?utm_source=email&utm_medium=signature&utm_content=link&utm_campaign=feb13
Access anywhere. Manage it yourself. Pay as you go.
Yavor Marinov
System Administrator
Neterra Ltd.
Telephone: +359 2 975 16 16
Fax: +359 2 975 34 36
Mobile: +359 888 610 048
www.neterra.net http://www.neterra.netOn 03/07/2013 05:46 PM, Kevin Falcone wrote:
On Thu, Mar 07, 2013 at 10:32:59AM +0200, Явор Маринов wrote:
My question may sound silly, but I really need your advice, because
coding is not my best side.
I have a request from our managers - once they open a queue, there
is a link on the right corner “Spreadsheet”, and it’s exporting the
queue’s information into file. I need to link the fields “finished”
and “resolved” to be identical - I tried to to explain that this is
not the right way to use those two fields, but all of them insist
this is the way we handle those spreadsheets. So, my question is,
how this can be done, or even better, can I just link the two tables
in the database. Will this hurt the current installation of RT ?
Finished isn’t a core field in RT (resolved it) - it sounds like you
might have a custom field? How is that custom field being set?
-kevin