Splitting queues into separate databases

RT Users
1

Hi list,

My company runs support for different customers on the same RT instance but
now due to company policy’s we would have the need to split these into
separate databases. This would of course involve more than just the queues.
Is it possible to do this? The structure of the RT database is quite nested
so I guess it would involve some serious sql querys.

Br, Johan

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2

Johan Baarman wrote:

Hi list,

My company runs support for different customers on the same RT
instance but now due to company policy’s we would have the need to
split these into separate databases. This would of course involve
more than just the queues. Is it possible to do this? The structure
of the RT database is quite nested so I guess it would involve some
serious sql querys.
Just a thought, clone the original system into a Virtual Machine and
then use Shredder to get rid of everything you don’t need for that
particular client, repeat as many times as you have clients.

Joop