Specify Default Requestor

RT Users
1

Hello,

Is it possible to set the requestor to the user submitting the ticket by default?

As I am trying to use the self service page, but after submitting the ticket it doesn’t show up, as there is no requestor set.

Thanks,

Tom

2

Hello,

Is it possible to set the requestor to the user submitting the ticket by
default?

As I am trying to use the self service page, but after submitting the
ticket it doesn’t show up, as there is no requestor set.

The behaviour you want is the default. Your user probably doesn’t have
an email address.

Thomas

3

Hello,

Is it possible to set the requestor to the user submitting the ticket
by default?

As I am trying to use the self service page, but after submitting the
ticket it doesn’t show up, as there is no requestor set.

The behaviour you want is the default. Your user probably doesn’t have an email address.

Thomas

Thanks, that solved it!

Tom