Hi
I’ve created new column for search results with parent ticket custom field ‘Address’ in RT_Ticket/ColumnMap:
ParentAddress => {
title => 'ParentAddress', # loc
attribute => 'CF.{Address}',
value => sub {
my $dep = $_[0]->DependedOnBy;
while ( my $ref = $dep->Next ) {
my $dep_obj = $ref->BaseObj;
my $address = $dep_obj->FirstCustomFieldValue('Address') || '';
if ( $address ) {
return $address;
}
}
return loc('(No Address)');
}
},
But my results sorting only by current ticket ‘Address’ field, not by parent ‘Address’. Can I do something as ‘DependedOnBy.CustomField.Address’ for sort by parent ticket custom field?
Thanks!