Sort by owner?

RT Users
1

I have created a search which shows all tickets in RT that have not been
updated in the past 14 days. I then took this report, and clicked on Owner,
and expected the report to be sorted by owner. But it is not. It seems to be
sorted by an Owner ID since it shows the first people that were added to RT.
I do not see where I can add owner.emailaddress or owner.name to a search.

Also, when setting the sort order of a search from the Tickets page, there
is no option to sort by owner’s name.

Am I missing something?

Thanks,
Laura
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2

I have created a search which shows all tickets in RT that have not been
updated in the past 14 days. I then took this report, and clicked on Owner,
and expected the report to be sorted by owner. But it is not. It seems to be
sorted by an Owner ID since it shows the first people that were added to RT.
I do not see where I can add owner.emailaddress or owner.name to a search.

Also, when setting the sort order of a search from the Tickets page, there
is no option to sort by owner’s name.

Am I missing something?

Which version of RT are you using?

3

I have created a search which shows all tickets in RT that have not
been
updated in the past 14 days. I then took this report, and clicked on
Owner,
and expected the report to be sorted by owner. But it is not. It
seems to be
sorted by an Owner ID since it shows the first people that were
added to RT.
I do not see where I can add owner.emailaddress or owner.name to a
search.

Also, when setting the sort order of a search from the Tickets page,
there
is no option to sort by owner’s name.

Am I missing something?

There are fixes for this in svn and will be part of 3.6.7

-kevin

4

3.6.6

Emmanuel Lacour wrote:

I have created a search which shows all tickets in RT that have not been
updated in the past 14 days. I then took this report, and clicked on
Owner,
and expected the report to be sorted by owner. But it is not. It seems to
be
sorted by an Owner ID since it shows the first people that were added to
RT.
I do not see where I can add owner.emailaddress or owner.name to a
search.

Also, when setting the sort order of a search from the Tickets page,
there
is no option to sort by owner’s name.

Am I missing something?

Which version of RT are you using?

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

View this message in context: http://www.nabble.com/Sort-by-owner--tp17344003p17344746.html

5

Thanks

Kevin Falcone-2 wrote:

I have created a search which shows all tickets in RT that have not
been
updated in the past 14 days. I then took this report, and clicked on
Owner,
and expected the report to be sorted by owner. But it is not. It
seems to be
sorted by an Owner ID since it shows the first people that were
added to RT.
I do not see where I can add owner.emailaddress or owner.name to a
search.

Also, when setting the sort order of a search from the Tickets page,
there
is no option to sort by owner’s name.

Am I missing something?

There are fixes for this in svn and will be part of 3.6.7

-kevin

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

View this message in context: http://www.nabble.com/Sort-by-owner--tp17344003p17345613.html