Some users cannot create tickets others can

Using rt-3.0.10-3 Fedora Core 2. RT is working brilliantly for some and others cannot create tickets. Both IE and Firefox just time out or give an error message “queue cannot be created” All user’s permissions are the same. One even has ALL permissions granted. Cannot find any errors in mysql logs but I see this error “[Wed Apr 20 14:06:23 2005] [notice] child pid 3264 exit signal Segmentation fault (11)” in my httpd error log.

I would sincerely appreciate ANY pointers as I feel I am very close and RT is working for me for the most part.

Research shows me so far that this was a problem with perl that was resolved with perl version 5.8.3 which is what I’m running. Could it still be a problem with apache 2.0? Why would it affect only a few users? What would be causing browser timeouts for some and not others?-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com on behalf of Baxter Shepperson
Sent: Wed 4/20/2005 3:10 PM
To: rt-users@lists.bestpractical.com
Cc:
Subject: [rt-users] Some users cannot create tickets others can
Using rt-3.0.10-3 Fedora Core 2. RT is working brilliantly for some and others cannot create tickets. Both IE and Firefox just time out or give an error message “queue cannot be created” All user’s permissions are the same. One even has ALL permissions granted. Cannot find any errors in mysql logs but I see this error “[Wed Apr 20 14:06:23 2005] [notice] child pid 3264 exit signal Segmentation fault (11)” in my httpd error log.

I would sincerely appreciate ANY pointers as I feel I am very close and RT is working for me for the most part.

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact training@bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

now I think it maybe Apache 2.0 that is causing the problem. Has anybody else run into this before? Shall I downgrade to Apache 1.33?-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com on behalf of Baxter Shepperson
Sent: Wed 4/20/2005 3:17 PM
To: rt-users@lists.bestpractical.com
Cc:
Subject: RE: [rt-users] Some users cannot create tickets others can

Research shows me so far that this was a problem with perl that was resolved with perl version 5.8.3 which is what I’m running. Could it still be a problem with apache 2.0? Why would it affect only a few users? What would be causing browser timeouts for some and not others?

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com on behalf of Baxter Shepperson
Sent: Wed 4/20/2005 3:10 PM
To: rt-users@lists.bestpractical.com
Cc:
Subject: [rt-users] Some users cannot create tickets others can
Using rt-3.0.10-3 Fedora Core 2. RT is working brilliantly for some and others cannot create tickets. Both IE and Firefox just time out or give an error message “queue cannot be created” All user’s permissions are the same. One even has ALL permissions granted. Cannot find any errors in mysql logs but I see this error “[Wed Apr 20 14:06:23 2005] [notice] child pid 3264 exit signal Segmentation fault (11)” in my httpd error log.

I would sincerely appreciate ANY pointers as I feel I am very close and RT is working for me for the most part.

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact training@bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact training@bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com on behalf of Baxter
Shepperson
Sent: Wed 4/20/2005 3:10 PM
To: rt-users@lists.bestpractical.com
Cc:
Subject: [rt-users] Some users cannot create tickets others can
Using rt-3.0.10-3 Fedora Core 2. RT is working brilliantly for some and
others cannot create tickets. Both IE and Firefox just time out or give
an error message “queue cannot be created” All user’s permissions are
the same. One even has ALL permissions granted. Cannot find any errors
in mysql logs but I see this error “[Wed Apr 20 14:06:23 2005] [notice]
child pid 3264 exit signal Segmentation fault (11)” in my httpd error
log.

I would sincerely appreciate ANY pointers as I feel I am very close and
RT is working for me for the most part.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com on behalf of Baxter
Shepperson
Sent: Wed 4/20/2005 3:17 PM
To: rt-users@lists.bestpractical.com
Cc:
Subject: RE: [rt-users] Some users cannot create tickets others can

Research shows me so far that this was a problem with perl that was
resolved with perl version 5.8.3 which is what I’m running. Could it
still be a problem with apache 2.0? Why would it affect only a few
users? What would be causing browser timeouts for some and not others?

Baxter Shepperson said:
now I think it maybe Apache 2.0 that is causing the problem. Has
anybody else run into this before? Shall I downgrade to Apache 1.33?

As a point of reference, 3.4.1 is working fine for me with apache2, but I
am running it under fastcgi on a debian sarge box.

Sam

now I think it maybe Apache 2.0 that is causing the problem. Has anybody else run into this before? Shall I downgrade to Apache 1.33?

We are running Apache 2.0.53, mod_perl 2.0-RC4, mySQL 4.1.9 and perl 5.8.4
on Debian Sarge 3.1 without any problems.

Russell Mosemann, Ph.D. * Computing Services * Concordia University, Nebraska
"Will play video games for food."

For some reason using Firefox and clicking Create Ticket repeatedly and
very quickly will work about 75% of the time. Seems like a performance
issue. IE doesn’t work at all really. Any ideas? Anyone else run into
this?From: Sam Snow [mailto:sam.snow@christianheritageschool.org]
Sent: Wednesday, April 20, 2005 9:22 PM
To: Baxter Shepperson
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Some users cannot create tickets others can

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com on behalf of Baxter
Shepperson
Sent: Wed 4/20/2005 3:10 PM
To: rt-users@lists.bestpractical.com
Cc:
Subject: [rt-users] Some users cannot create tickets others can
Using rt-3.0.10-3 Fedora Core 2. RT is working brilliantly for some
and
others cannot create tickets. Both IE and Firefox just time out or
give
an error message “queue cannot be created” All user’s permissions are
the same. One even has ALL permissions granted. Cannot find any
errors
in mysql logs but I see this error “[Wed Apr 20 14:06:23 2005]
[notice]
child pid 3264 exit signal Segmentation fault (11)” in my httpd error
log.

I would sincerely appreciate ANY pointers as I feel I am very close
and
RT is working for me for the most part.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com on behalf of Baxter
Shepperson
Sent: Wed 4/20/2005 3:17 PM
To: rt-users@lists.bestpractical.com
Cc:
Subject: RE: [rt-users] Some users cannot create tickets others
can

Research shows me so far that this was a problem with perl that was
resolved with perl version 5.8.3 which is what I’m running. Could it
still be a problem with apache 2.0? Why would it affect only a few
users? What would be causing browser timeouts for some and not
others?

Baxter Shepperson said:
now I think it maybe Apache 2.0 that is causing the problem. Has
anybody else run into this before? Shall I downgrade to Apache 1.33?

As a point of reference, 3.4.1 is working fine for me with apache2, but
I
am running it under fastcgi on a debian sarge box.

Sam

For some reason using Firefox and clicking Create Ticket repeatedly and
very quickly will work about 75% of the time. Seems like a performance
issue. IE doesn’t work at all really. Any ideas? Anyone else run into
this?

I haven’t noticed that. One our users, however, laid a book on his
keyboard that held the enter key down, and that caused a DoS for everyone,
because of too many connections opened to the database. :slight_smile:

Russell Mosemann, Ph.D. * Computing Services * Concordia University, Nebraska
"When young I saw the signs ‘Slow children at play’. Later in life I
saw ‘Slow men at work’ and was happy they found a productive niche."