Some users being forced to reauthenticate more often than others

RT Users
1

RT 4.2.5

We’re trying to track down an issue where some users are being forced to
reauthenticate to RT 3-4 times per day while others aren’t. This RT
instance is using the builtin authentication targeting the ‘rt4’ database.

Our session-cleaning cron job is as follows

0 * * * * /apps/rt4/sbin/rt-clean-sessions --older 2D

Any suggested paths to start down would be welcome.

What might cause this?

2

RT 4.2.5

We’re trying to track down an issue where some users are being forced to
reauthenticate to RT 3-4 times per day while others aren’t. This RT
instance is using the builtin authentication targeting the ‘rt4’ database.

Our session-cleaning cron job is as follows

0 * * * * /apps/rt4/sbin/rt-clean-sessions --older 2D

Any suggested paths to start down would be welcome.

RT’s login cookies are per-browser session.
Are the users who get logged out the type of user who close all their
browser windows at lunchtime or otherwise would cause that cookie to
be expired?

You can also have your session cleaner run in debug and look at the
logs.

-kevin