Firefox and Chrome’s spellcheckers work fine. In fact, I get the
highlighting as I type. If that doesn’t work, hold control when you
right-click to get to your spellchecker menu.
After being frustrated with the “will control right-click work or not”
(since it seemed it kind of worked sometimes but not most times here),
we went and replaced the ckeditor included with RT (in
/$RTHOME/share/html/NoAuth/RichText/ckeditor with a newer version from
their website (ckeditor.com). We popped in a
/$RTHOME/share/html/NoAuth/RichText/ckeditor/config.js that looks like this:
/*
Copyright (c) 2003-2012, CKSource - Frederico Knabben. All rights reserved.
For licensing, see LICENSE.html or CKEditor OSS License
*/
CKEDITOR.editorConfig = function( config )
{
// Define changes to default configuration here. For example:
// config.language = ‘fr’;
// config.uiColor = ‘#AADC6E’;
config.scayt_autoStartup = true;
config.toolbar_Full =
[
{ name: ‘document’, items : [
‘Source’,‘-’,‘Save’,‘NewPage’,‘DocProps’,‘Preview’,‘Print’,‘-’,‘Templates’
] },
{ name: ‘clipboard’, items : [
‘Cut’,‘Copy’,‘Paste’,‘PasteText’,‘PasteFromWord’,‘-’,‘Undo’,‘Redo’ ] },
{ name: ‘editing’, items : [
‘Find’,‘Replace’,‘-’,‘SelectAll’,‘-’, ‘Scayt’ ] },
‘/’,
{ name: ‘basicstyles’, items : [
‘Bold’,‘Italic’,‘Underline’,‘Strike’,‘Subscript’,‘Superscript’,‘-’,‘RemoveFormat’
] },
{ name: ‘paragraph’, items : [
‘NumberedList’,‘BulletedList’,‘-’,‘Outdent’,‘Indent’,‘-’,‘Blockquote’,‘CreateDiv’,‘-’,‘JustifyLeft’,‘JustifyCenter’,‘JustifyRight’,‘JustifyBlock’,‘-’,‘BidiLtr’,‘BidiRtl’
] },
{ name: ‘links’, items : [ ‘Link’,‘Unlink’,‘Anchor’ ] },
‘/’,
{ name: ‘styles’, items : [
‘Styles’,‘Format’,‘Font’,‘FontSize’ ] },
{ name: ‘colors’, items : [ ‘TextColor’,‘BGColor’ ] },
{ name: ‘tools’, items : [ ‘ShowBlocks’,‘-’,‘About’ ] }
];
config.enterMode = CKEDITOR.ENTER_BR;
config.shiftEnterMode = CKEDITOR.ENTER_P;
config.enableTabKeyTools = true;
config.htmlEncodeOutput = false;
config.disableNativeSpellChecker = false;
config.browserContextMenuOnCtrl = true;
config.toolbarStartupExpanded = true;
config.font_names =
‘Arial/Arial, Helvetica, sans-serif;’ +
‘Courier New/Courier New, Courier, monospace;’ +
‘Georgia/Georgia, serif;’ +
‘Lucida Sans Unicode/Lucida Sans Unicode, Lucida Grande, sans-serif;’ +
‘Tahoma/Tahoma, Geneva, sans-serif;’ +
‘Times New Roman/Times New Roman, Times, serif;’ +
‘Trebuchet MS/Trebuchet MS, Helvetica, sans-serif;’ +
‘Verdana/Verdana, Geneva, sans-serif’;
};
This turns on SCAYT by default, and removes the after-the-fact
spellcheck button which seems to throw errors, and removes other stuff
we don’t necessarily care about (like bullets, forms, etc.).
We also set the toolbarStartupExpanded to true so it was just there for
our Customer Service reps. Since SCAYT is running by default, they’ll
see their typos, and right-clicking will do what you expect it to,
without the CTRL key.
- Is there an extension that lets me define a signature for
separate queues? (It can be only per queue, it doesn’t have to be
per-user.) So, a signature that all emails going out from queueA
get, queueB has it’s own, queueC it’s own, etc.
There isn’t a feature for this in the message editor, but you could
certainly add queue specific Correspondence templates that contain a
signature.
True. I suppose I can capture their Real Name as a perl-enabled-scrip
and pop it in the signature as well. Thanks! 
- I run RT 4.0.5 on my home server, and have since version 2. I set
up 4.0.5 here at work, and I noticed some oddities. The submenu
disappears on submission of a form. (Screen captures are here:
http://www.wingfoot.org/gallery/v/Glenn/ges-misc/RT/, pink is the
work site, brown is the home server) Needless to say, my users are
not liking this, and really, I’m finding it odd.
- Possibly related to #3, when I go to Tickets/New Search, I’ll
fill out the criteria area, and hit “Add these terms and search”…
blank results. Every time. And no submenu. (So the menu under the
“New Ticket in” button that says “Edit Search” etc.) If I put the
criteria in as “Add these terms” then click “Show results” in the
submenu, I get results. Occasionally, I get the submenu. Oddness.
:-/
There were a few fixes to submenus in 4.0.6. If you have replication
recipes for 4.0.6, please file a bug with them.
I’m running 4.0.5, which was the latest release when I installed RT a
month ago. I will have to try and come up with a maintenance window to
install 4.0.6 now.
BTW, my server (the screenshot with the brown background) is my
server. My work server belongs to the company I work for. They do not
replicate with one another. I merely showed them as a comparison as to
what seemed weird.
Thanks, Kevin!
Best,
–Glenn
Glenn E. Sieb
System Administrator
+1 201 809-4958
eFashionSolutions
80 Enterprise Avenue South
Secaucus, NJ 07094
Gotcha… when I hear “replication” I hear “MySQL” or “HA”…
:MySQL 1.01