Solution: AutoResolve using rt-crontool in RT3

Here is a condition and action that some might find usefull for
auto-resolving a specific ticket ID from the command line:

Put in $lib/RT/Condition and in

Here is an example of rt-crontool which resolves ticket ID 133 in the
OrderDesk queue:

rt-crontool --search RT::Search::ActiveTicketsInQueue --search-arg OrderDesk
–condition RT::Condition::TicketIDMatches --condition-arg 133
–action RT::Action::AutoResolve --verbose

Feel free to share your custom conditions/actions with the list.

BJ. (1.49 KB) (2.25 KB)