SOAP in request tracker

Hello,

I am investigating about a SOAP interface to communicate with request tracker. Does it exist?
Thanks a lot for your answer,

Leïla Feriani | Responsable Tooling | BT Services | Société Générale |Tel BT : +33 (0)1 78 41 15 00 | Tel SG : +33 (0) 1 42 13 01 67 | E-mail : leila.feriani@bt.commailto:leila.feriani@bt.com

Hello,

I am investigating about a SOAP interface to communicate with request
tracker. Does it exist?

AFAIK RT provides a very powerful REST interface. Why would you want SOAP ?

Thank you for your quick response. I need a SOAP interface to make an interconnection between RT and HPSC.
And HPSC can only communicate with SOAP.
So only the REST interface exists. Do you have some documentation about this interface?

Thanks a lot,
Leïla

-----Message d’origine-----De : aimass@yabarana.com [mailto:aimass@yabarana.com] De la part de Alejandro Imass
Envoyé : vendredi 15 février 2013 15:06
À : Feriani,L,Leila,JBP15 R
Cc : rt-devel@lists.bestpractical.com
Objet : Re: [rt-devel] SOAP in request tracker

Hello,

I am investigating about a SOAP interface to communicate with request
tracker. Does it exist?

AFAIK RT provides a very powerful REST interface. Why would you want SOAP ?

Thanks a lot for your answer,

Leïla Feriani | Responsable Tooling | BT Services | Société Générale
|Tel BT
: +33 (0)1 78 41 15 00 | Tel SG : +33 (0) 1 42 13 01 67 | E-mail :
leila.feriani@bt.com


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Thank you for your quick response. I need a SOAP interface to make an interconnection between RT and HPSC.
And HPSC can only communicate with SOAP.
So only the REST interface exists. Do you have some documentation about this interface?

Just type “rt rest interface” in Google and the first link is:

http://requesttracker.wikia.com/wiki/REST

Thank you for your quick response. I need a SOAP interface to make an interconnection between RT and HPSC.
And HPSC can only communicate with SOAP.
So only the REST interface exists. Do you have some documentation about this interface?

I did some custom developpement here to interface RT with HP openview
service desk. Basically, you have to create a component in RT to handle
xml sent by HP and process them. On the other way, you have to make use
of RT scrip, cron or perl service to read RT changes and send them as
xml to HP. Of course you would need some custom fields and configuration
variables to match RT attributes/tickets and HP ones.

With this you will be able to sync ticket creations, custom field
values, ticket status and ticket answers in both way.

Easter-eggs Sp�cialiste GNU/Linux
44-46 rue de l’Ouest - 75014 Paris - France - M�tro Gait�
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76
mailto:elacour@easter-eggs.com - http://www.easter-eggs.com

Thanks for your answer. It is quite clear.

I have a subsidiary question :
What is this API : https://support.parallels.com/NoAuth/wsdl/api.html

It is integrated in the RT 4th version ?

-----Message d’origine-----De : Emmanuel Lacour [mailto:elacour@easter-eggs.com]
Envoyé : lundi 25 février 2013 14:38
À : Feriani,L,Leila,JBP15 R
Cc : aimass@cc.com.ve; rt-devel@lists.bestpractical.com
Objet : Re: [rt-devel] SOAP in request tracker

Thank you for your quick response. I need a SOAP interface to make an interconnection between RT and HPSC.
And HPSC can only communicate with SOAP.
So only the REST interface exists. Do you have some documentation about this interface?

I did some custom developpement here to interface RT with HP openview service desk. Basically, you have to create a component in RT to handle xml sent by HP and process them. On the other way, you have to make use of RT scrip, cron or perl service to read RT changes and send them as xml to HP. Of course you would need some custom fields and configuration variables to match RT attributes/tickets and HP ones.

With this you will be able to sync ticket creations, custom field values, ticket status and ticket answers in both way.

Easter-eggs Spécialiste GNU/Linux
44-46 rue de l’Ouest - 75014 Paris - France - Métro Gaité
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76
mailto:elacour@easter-eggs.com - http://www.easter-eggs.com

I have a subsidiary question :
What is this API : https://support.parallels.com/NoAuth/wsdl/api.html

It is integrated in the RT 4th version ?

It is something parallels.com developed and you should contact them. I
can not find code in public domain.

Best regards, Ruslan.

Hello,

Does this custom development is available for the community?
I understand this way RT->HPSC
But I do not understand the other way HPSC->RT, how can I add a component in RT ? By scrip too ?

Thanks a lot,

Leïla

-----Message d’origine-----De : Emmanuel Lacour [mailto:elacour@easter-eggs.com]
Envoyé : lundi 25 février 2013 14:38
À : Feriani,L,Leila,JBP15 R
Cc : aimass@cc.com.ve; rt-devel@lists.bestpractical.com
Objet : Re: [rt-devel] SOAP in request tracker

Thank you for your quick response. I need a SOAP interface to make an interconnection between RT and HPSC.
And HPSC can only communicate with SOAP.
So only the REST interface exists. Do you have some documentation about this interface?

I did some custom developpement here to interface RT with HP openview service desk. Basically, you have to create a component in RT to handle xml sent by HP and process them. On the other way, you have to make use of RT scrip, cron or perl service to read RT changes and send them as xml to HP. Of course you would need some custom fields and configuration variables to match RT attributes/tickets and HP ones.

With this you will be able to sync ticket creations, custom field values, ticket status and ticket answers in both way.

Easter-eggs Spécialiste GNU/Linux
44-46 rue de l’Ouest - 75014 Paris - France - Métro Gaité
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76
mailto:elacour@easter-eggs.com - http://www.easter-eggs.com