Apologies if this has been discussed before (I’m sure it has been).
I searched the mailing list archives but couldn’t find an answer.
I’d like to setup SMS notification on new tickets only (obviously not
on every reply) for specific queues. My initial ideas were:
Add firstname.lastname@example.org as an AdminCC, problem is I would get
a SMS on every reply which is no good
Modify RT source to use Net::SMS (or similar) in the new ticket
Add a Scrip so that on New Ticket, send SMS. Not sure how though
as AFAIK templates are just the content of the email that will get
Hope somebody has already done something similar to this and is
kind enough to share their knowledge
Would be good to also include in the SMS things like the ticket
requestor, date/time, priority (and any other fields of interest)