Slowness in RT when creating a ticket

RT Developers
1

Hi everyone,

I’ve just deployed RT 4.2 on Apache2 in my localhost machine, I also
configured it to send mails with sendmail mail transfer agent, since then
I’m experiencing slowness when creating tickets,(it takes about a minute).

Does anyone know why is that due to ? is it sendmail ?

Thanks in advance,

2

Hi everyone,

Please stop cross-posting. Your questions are best suited for
rt-users, not rt-devel.

I’ve just deployed RT 4.2 on Apache2 in my localhost machine, I also
configured it to send mails with sendmail mail transfer agent, since then
I’m experiencing slowness when creating tickets,(it takes about a minute).

Does anyone know why is that due to ? is it sendmail ?

It is almost certainly due to your mail configuration. Most folks
doing local testing set in their RT_SiteConfig.pm:

Set( $MailCommand, ‘testfile’ );

…which logs mail to a file rather than attempting to send it.

  • Alex
3

in my configuration $MailCommand is set to ‘sendmailpipe’, on the other
hand CommentAddress, CorrespondAddress and OwnerEmail are all set to my
personal gmail adress, can this be the source of the slowness ?

Regards,2015-04-28 16:25 GMT+01:00 Alex Vandiver alexmv@bestpractical.com:

On Tue, 28 Apr 2015 15:20:44 +0100 ABD EL MALEK BOUBARNOUS abdelmalekboubarnous@student.emi.ac.ma wrote:

Hi everyone,

Please stop cross-posting. Your questions are best suited for
rt-users, not rt-devel.

I’ve just deployed RT 4.2 on Apache2 in my localhost machine, I also
configured it to send mails with sendmail mail transfer agent, since then
I’m experiencing slowness when creating tickets,(it takes about a
minute).

Does anyone know why is that due to ? is it sendmail ?

It is almost certainly due to your mail configuration. Most folks
doing local testing set in their RT_SiteConfig.pm:

Set( $MailCommand, ‘testfile’ );

…which logs mail to a file rather than attempting to send it.

  • Alex
4

in my configuration $MailCommand is set to ‘sendmailpipe’, on the other
hand CommentAddress, CorrespondAddress and OwnerEmail are all set to my
personal gmail adress, can this be the source of the slowness ?

Your source of slowness is that your MTA is being slow to accept the
mail. Usually this is because of DNS failure, or that your service
provider does not allow outgoing connections on port 25. Check your
maillogs.

If you’re merely trying to use RT for local testing, use ‘testfile’.

  • Alex