Slight rights issue

RT Users
1

My manager created a queue he wants to be the only one that has access
to. I’ve verified that the queue rights are set for him with the only
one that has access. The seequeue right has been removed from other
groups and users yet some of us still see the queue.

What are all the rights that affect seeing a queue? I can’t stop some
users from seeing this particular queue, what should I be looking for?

Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel

The College of New Caledonia
Visit us at http://www.cnc.bc.ca
Virus scanning is done on all incoming and outgoing email.
Anti-spam information for CNC can be found at http://gateway.cnc.bc.ca

2

Kevin,

Check what rights you have granted GLOBALLY.

Kenn
LBNLOn 9/22/2009 12:25 PM, Kevin Gagel wrote:

My manager created a queue he wants to be the only one that has access
to. I’ve verified that the queue rights are set for him with the only
one that has access. The seequeue right has been removed from other
groups and users yet some of us still see the queue.

What are all the rights that affect seeing a queue? I can’t stop some
users from seeing this particular queue, what should I be looking for?

Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel

The College of New Caledonia
Visit us at http://www.cnc.bc.ca
Virus scanning is done on all incoming and outgoing email.
Anti-spam information for CNC can be found at http://gateway.cnc.bc.ca

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

3

I think it was the superuser right assigned to the networkadmin group
I created. Thanks, its gone now.

Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel

— Original message —
Subject: Re: [rt-users] Slight rights issue.
From: Ken Crocker kfcrocker@lbl.gov
To: Kevin Gagel gagel@cnc.bc.ca
Cc: RT Users RT-Users@lists.bestpractical.com
Date: Tuesday, 09/22/2009 12:39 PM

Kevin,

Check what rights you have granted GLOBALLY.

Kenn
LBNL

My manager created a queue he wants to be the only one that has access
to. I’ve verified that the queue rights are set for him with the only
one that has access. The seequeue right has been removed from other
groups and users yet some of us still see the queue.

What are all the rights that affect seeing a queue? I can’t stop some
users from seeing this particular queue, what should I be looking for?

Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel

The College of New Caledonia
Visit us at http://www.cnc.bc.ca
Virus scanning is done on all incoming and outgoing email.
Anti-spam information for CNC can be found at http://gateway.cnc.bc.ca

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

The College of New Caledonia
Visit us at http://www.cnc.bc.ca
Virus scanning is done on all incoming and outgoing email.
Anti-spam information for CNC can be found at http://gateway.cnc.bc.ca