SLA and holidays

RT Users
1

Hi there,

I would like to combine SLA extension with Date::Holidays module.
Any ideas, how to do that besides patching?

Regards,
Robert Wysocki
administrator systemów linuksowych
CONTIUM S.A., http://www.contium.pl

2

Hi there,

I would like to combine SLA extension with Date::Holidays module.
Any ideas, how to do that besides patching?

Actually newer versions of Business::Hours module that is used by SLA
extension has a way to setup holidays. It’s a little bit limited as
you can not do short business days next to holidays or move working
days to weekends.

Regards,

Robert Wysocki
administrator systemów linuksowych
CONTIUM S.A., http://www.contium.pl

Best regards, Ruslan.

3

Dnia 2012-05-18, pią o godzinie 15:52 +0400, Ruslan Zakirov pisze:> On Fri, May 18, 2012 at 3:06 PM, Robert Wysocki robert.wysocki@contium.pl wrote:

Hi there,

I would like to combine SLA extension with Date::Holidays module.
Any ideas, how to do that besides patching?

Actually newer versions of Business::Hours module that is used by SLA
extension has a way to setup holidays. It’s a little bit limited as
you can not do short business days next to holidays or move working
days to weekends.

Thanks, I’ll look into it.

Best regards,
Robert Wysocki
administrator systemów linuksowych
CONTIUM S.A., http://www.contium.pl