Peter,
Have you considered using the Self Service features?
TO ALL: is this available on 3.2.2…? I’m not familiar with all
releases, but I think this is what Peter is looking for.
Regards,
Susan-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Peter van
Swieten
Sent: Tuesday, 4 October 2005 7:56 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Single URL to access result from query
"MyTickets"possibility
Dear fellow RT users,
I have got RT 3.2.2 running on FreeBSD.
I have a question: All my users are internal and have access to RT
through the Web interface.
I would like to be able to create an easy way for everyone to view their
submitted tickets.
The shortest I have been able to come up with is:
- Click Tickets
- select a query (‘My Tickets’)
- click load
- click search
Is there any way to realize this any easier (preferably a single URL)
I highly appreciate your input
Regards,
PvS
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