Single URL to access result from query "MyTickets" possibility

RT Users
1

Dear fellow RT users,

I have got RT 3.2.2 running on FreeBSD.
I have a question: All my users are internal and have access to RT
through the Web interface.
I would like to be able to create an easy way for everyone to view their
submitted tickets.
The shortest I have been able to come up with is:

  • Click Tickets
  • select a query (‘My Tickets’)
  • click load
  • click search

Is there any way to realize this any easier (preferably a single URL)

I highly appreciate your input

Regards,
PvS

2

Dear fellow RT users,

I have got RT 3.2.2 running on FreeBSD.
I have a question: All my users are internal and have access to RT
through the Web interface.
I would like to be able to create an easy way for everyone to view their
submitted tickets.
The shortest I have been able to come up with is:

  • Click Tickets
  • select a query (‘My Tickets’)
  • click load
  • click search

Is there any way to realize this any easier (preferably a single URL)
I didn’t use this, but think it’s what you are looking for
Request Tracker Wiki

I highly appreciate your input

Regards,
PvS

The rt-users Archives

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Best regards, Ruslan.

3

I would like to be able to create an easy way for everyone to view their
submitted tickets.
Is there any way to realize this any easier (preferably a single URL)

I didn’t use this, but think it’s what you are looking for
Request Tracker Wiki

And, of course, you don’t have to remove the current items, I
wouldn’t think: you could just add the new Mason elements that do the
lists of saved searches to the already extant objects on the page. Me
personally, I think I’d put them above the queue list on the second
column.

Cheers,
– jra
Jay R. Ashworth jra@baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274

"NPR has a lot in common with Nascar... we both turn to the left."
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