Single queue for multiple customers

RT Users
1

Hi All, hope some one can give me some insight to below or refer to a UTL

Currently I am using RT as below (must be the must be the simplest way of using).

  1. I have created a queue per each customer
  2. and Create, admincc etc the customer and some internal supervisors
  3. Each queue has its own reply address and comment address (both using the same address)

Above set-up works fine, till my technical directer started saying otherwise :slight_smile: below is what he wants me to go about looking.

How can I have have signal queue for multiple customer and retain the same level of access rights that I have with the current configuration.

Appreciate any help that you can provide

Best Regards

Asanka

2

In my opinion this would best be done with Constituencies but using a plugin for RT called RTIR.

https://www.bestpractical.com/docs/rtir/3.2.0/Constituencies.htmlOn Aug 4, 2015, at 11:54 PM, Asanka Gunasekera asanka_gunasekera@yahoo.co.uk wrote:

Hi All, hope some one can give me some insight to below or refer to a UTL

Currently I am using RT as below (must be the must be the simplest way of using).

  1. I have created a queue per each customer
  2. and Create, admincc etc the customer and some internal supervisors
  3. Each queue has its own reply address and comment address (both using the same address)

Above set-up works fine, till my technical directer started saying otherwise :slight_smile: below is what he wants me to go about looking.

How can I have have signal queue for multiple customer and retain the same level of access rights that I have with the current configuration.

Appreciate any help that you can provide

Best Regards

Asanka

3

Thank you the quick response Landon, this is greatSubject: Re: [rt-users] single queue for multiple customers
To: “Asanka Gunasekera” asanka_gunasekera@yahoo.co.uk
Cc: “rt-users@lists.bestpractical.com” rt-users@lists.bestpractical.com
Date: Wednesday, 5 August, 2015, 13:03

In my opinion this would
best be done with Constituencies but using a plugin for RT
called RTIR.

Constituencies - RTIR 3.2.0 Documentation - Best Practical

Hi All,
hope some one can give me some insight to below or refer to
a UTL

Currently I
am using RT as below (must be the must be the simplest way
of using).

  1. I
    have created a queue per each customer
  1. and Create, admincc etc the customer and some internal
    supervisors
  1. Each queue has its own
    reply address and comment address (both using the same
    address)

Above
set-up works fine, till my technical directer started saying
otherwise :slight_smile: below is what he wants me to go about
looking.

How can
I have have signal queue for multiple customer and retain
the same level of access rights that I have with the current
configuration.

Appreciate any help that you can provide

Best Regards

Asanka