Hi All, hope some one can give me some insight to below or refer to a UTL
Currently I am using RT as below (must be the must be the simplest way of using).
- I have created a queue per each customer
- and Create, admincc etc the customer and some internal supervisors
- Each queue has its own reply address and comment address (both using the same address)
Above set-up works fine, till my technical directer started saying otherwise below is what he wants me to go about looking.
How can I have have signal queue for multiple customer and retain the same level of access rights that I have with the current configuration.
Appreciate any help that you can provide