Simple watcher

I have

  • Privileged users can see Queue, show ticket and watch.
  • Requester can replay to there own tickets

Is it possible to make them to add themselves as watchers to others
tickets, without giving them the ‘modify ticket’ right?

They can only receive an email copy.


warm regards
Vinita Vigine Murugiah
Email : Ph : (03) 8344 1273