Simple search - whitespace in front of ticket number

Hi All,

I’ve got a little bit of an odd issue. I’ve just upgraded to 3.8 from 3.6.6 and it appears if I copy/paste a ticket number with a whitespace in front of it, I get “Found 0 tickets”.

However what is interesting is this appears to only affect tickets that were in the old 3.6.6 system and not tickets that have been created since the migration?

Any idea?


Timothy Arnold
Senior Engineer, Operations (Network, Security & Facilities Group), UKSolutions

Telephone: 0845 004 1333, option 2
UKS Ltd, Birmingham Road, Studley, Warwickshire, B80 7BG Registered in England Number 3036806
This email must be read in conjunction with the legal & service notices on