Simple search for nobody broken in 3.8.6?

RT Users
1

I seem to recall being able to search for tickets owned by nobody in 3.8.1,
but in 3.8.6 nobody ends up as a subject term search. Is this a false memory,
or perhaps due to the renaming of Nobody to “Nobody in particular”?

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2

Hi Jerrad,

We are using 3.8.7, and the following query runs on the dashboard of every
service desk tech:

Owner = ‘Nobody’ AND ( Status = ‘new’ OR Status = ‘open’)

Works as expected.

(Note we have not made any changes to this since 3.8.2).

Thanks,
Bill

3

Owner = ‘Nobody’ AND ( Status = ‘new’ OR Status = ‘open’)
That’s not a simple search. Simple search is typing a few terms in the
upper-right search box for the Googleish parser to handle.

Typing “general bob” there will show all tickets owned by Bob in the
General queue, but “general nobody” does not do so (in 3.8.6, but I
recall it doing so in 3.8.1)

Cambridge Energy Alliance: Save money. Save the planet.

4

Just diffed Googleish and none of the changes from 3.8.1 to 3.8.6 would
account for this, so it’s a false memory/wistful dream for consistency.

OTOH I’ve discovered (if you did not notice) simple search now supports
exact phrase searches i.e; "quoted strings"
Cambridge Energy Alliance: Save money. Save the planet.