Simple Questions

RT Users
1

When configuring the rt2/etc/config.pm file I am stumped by a few options:

$CorrespondAddress
$CommentAddress

  • I can’t seem to find documentation for this, but I may just need an example
    here. Like if my server is rt.foo.com what would these be set to?

$TicketBaseURI

  • Linking tickets remotely? Privacy is an issue for the RT2 server we are
    setting up, and this feature appears to ‘share’ ticket info. Can someone
    explain this feature?

Also, in the admin screen, when adding a user, it asks for the unix login.
What would that be used for?

Thanks again for all the assistance, this list is very informative!

2

|+ When configuring the rt2/etc/config.pm file I am stumped by a few options:
|+
|+ $CorrespondAddress
|+ $CommentAddress
|+ - I can’t seem to find documentation for this, but I may just need an example
|+ here. Like if my server is rt.foo.com what would these be set to?

you could set them to:
$CorrespondAddress=“tickets@rt.foo.com”;
$CommentAddress=“tickets-comment@rt.foo.com”;

|+
|+ $TicketBaseURI
|+ - Linking tickets remotely? Privacy is an issue for the RT2 server we are
|+ setting up, and this feature appears to ‘share’ ticket info. Can someone
|+ explain this feature?

This used not only for remote, but also for local. You should set
this. The only thing you need to change is the portion that says
‘fsck.com’ to your domain name.