'simple' interface for rt3

RT Users
1

I have some staff here that only has to accomplish a very small number of
tasks within the RT interface, and presenting something with less options
would be helpful. (i.e. read, reply, that’s it.)

Has there been any projects that construct a simpler interface for rt3,
perhaps web pages that call the command-line tool?

2

“Justin C. Sherrill” webmaster@rochester.rr.com writes:

I have some staff here that only has to accomplish a very small
number of tasks within the RT interface, and presenting something
with less options would be helpful. (i.e. read, reply, that’s it.)
Has there been any projects that construct a simpler interface for
rt3, perhaps web pages that call the command-line tool?

You may want to look at the SelfService interface
(http://your.rt.instance//SelfService/), which is what
unprivileged users see by default. If this doesn’t suit your needs
out of the box, it should at least prove a useful starting point.

Espen Wiborg espenhw@empolis.no
The average person’s left hand does 56% of the typing.

3

What I need is the inverse of what’s been suggested -

  • The /SelfService area only shows tickets created by that user. I need to
    show all open tickets in a given queue (s).

  • Joachim’s solution is good for ticket generation, but the part I need to
    simplify is ticket resolution.

I’ll work on this.

4

Hi,
as I see now, there are many users interested.
I’ll setup a website with my efforts so far.
Ritschi =B-)

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