Simple branding need

RT Users
1

i have a simple “branding” need that doesn’t really require
the full power of multiple instances (in fact, since my
situation literally is alternate branding of a product,
i don’t really want multiple instances, as that would only
confuse the support staff.)

basically, what i’d like to have is a situation where when
a ticket is opened via email, say, to support@example.com,
rt remembers this when sending replies and generates sender
addresses appropriate to that particular support alias.

is this feasible in the current system, or would it require
patches or major work?

thanks,
richard

2

Richard P. Welty wrote:

basically, what i’d like to have is a situation where when
a ticket is opened via email, say, to support@example.com,
rt remembers this when sending replies and generates sender
addresses appropriate to that particular support alias.

is this feasible in the current system, or would it require
patches or major work?

never mind. i see that if i set up a support queue for each
domain, i can have a specific default sender address for each
queue. that will suffice for now.

richard

3

Richard P. Welty wrote:

i have a simple “branding” need that doesn’t really require
the full power of multiple instances (in fact, since my
situation literally is alternate branding of a product,
i don’t really want multiple instances, as that would only
confuse the support staff.)

basically, what i’d like to have is a situation where when
a ticket is opened via email, say, to support@example.com,
rt remembers this when sending replies and generates sender
addresses appropriate to that particular support alias.

is this feasible in the current system, or would it require
patches or major work?

I think that you will need to set up separate queues for each one of the
different email address that you want to use as a From/ReplyTo.

–Jason