Silly question - what does the star mean in rt3.8.1?

Hi,

in the new version, each ticket has a star on the top right corner of
the ticket-view that can be “activated” or “deactivated”.
What purpose is that feature for?

This may sound silly, but I don’t “get” it and there’s no tooltip
about it :wink:

3.8.1 is working quite well so far - I installed the RC5 over the
weekend and helpdesk staff hasn’t complained about anything, except
maybe that styling is now a bit too gray for some tastes.
Going back to the 3.4 design is really painful, though :wink:

Regards,
Rainer

The star is a bookmark. You can have a saved search on your home page
that shows all bookmarked tickets.On 18-Aug-08, at 15:23 , Rainer Duffner wrote:

Hi,

in the new version, each ticket has a star on the top right corner of
the ticket-view that can be “activated” or “deactivated”.
What purpose is that feature for?

This may sound silly, but I don’t “get” it and there’s no tooltip
about it :wink:

3.8.1 is working quite well so far - I installed the RC5 over the
weekend and helpdesk staff hasn’t complained about anything, except
maybe that styling is now a bit too gray for some tastes.
Going back to the 3.4 design is really painful, though :wink:

Regards,
Rainer


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Graham Ballantyne
grahamb@sfu.ca

Institutional, Collaborative & Academic Technologies
IT Services

Simon Fraser University
Burnaby, BC V5A 1S6
www.sfu.ca/icat

The star is a bookmark. You can have a saved search on your home page
that shows all bookmarked tickets.

To clarify, it’s an element used in gmail, and also in FF3.
Cambridge Energy Alliance: Save money & the planet

This is so that you may bookmark a ticket. When it is activated (colored
in), the ticket is bookmarked. When it is not activated (grayed out), the
ticket is not bookmarked.

Rainer Duffner rainer@ultra-secure.de
Sent by: rt-users-bounces@lists.bestpractical.com
08/18/2008 18:20

To
RT Users rt-users@lists.bestpractical.com
cc

Subject
[rt-users] Silly question - what does the star mean in rt3.8.1?

Hi,

in the new version, each ticket has a star on the top right corner of
the ticket-view that can be “activated” or “deactivated”.
What purpose is that feature for?

This may sound silly, but I don’t “get” it and there’s no tooltip
about it :wink:

3.8.1 is working quite well so far - I installed the RC5 over the
weekend and helpdesk staff hasn’t complained about anything, except
maybe that styling is now a bit too gray for some tastes.
Going back to the 3.4 design is really painful, though :wink:

Regards,
Rainer
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

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Upgraded 3.6.1 to 3.8.1, carefully read the docs, followed the
instructions (for mysql) and the upgrade went brilliantly. Good
job folks. Very nice.

Logged into my new shiny RT. And all looks good.
however, when running (some) reports, and fiddling
about with advanced searches, I’ll get returned to
a login screen, and I must log in again in order
to access the result.

Were you coming from MySQL 4.0?
I had the same problem until I did the MySQL 4.0 -> 4.1 updates-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Chip
Mefford
Sent: Wednesday, August 20, 2008 2:30 PM
Cc: RT Users
Subject: [rt-users] upgrade 3.6.1->3.8.1 Looping login

Upgraded 3.6.1 to 3.8.1, carefully read the docs, followed the
instructions (for mysql) and the upgrade went brilliantly. Good
job folks. Very nice.

Logged into my new shiny RT. And all looks good.
however, when running (some) reports, and fiddling
about with advanced searches, I’ll get returned to
a login screen, and I must log in again in order
to access the result.
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
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I’m having the same problem with a fresh install of 3.8.1 using MySQL
5.0.60.On Wed, Aug 20, 2008 at 02:54:31PM -0400, Helmuth Ramirez wrote:

Were you coming from MySQL 4.0?
I had the same problem until I did the MySQL 4.0 -> 4.1 updates

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Chip
Mefford
Sent: Wednesday, August 20, 2008 2:30 PM
Cc: RT Users
Subject: [rt-users] upgrade 3.6.1->3.8.1 Looping login

Upgraded 3.6.1 to 3.8.1, carefully read the docs, followed the
instructions (for mysql) and the upgrade went brilliantly. Good
job folks. Very nice.

Logged into my new shiny RT. And all looks good.
however, when running (some) reports, and fiddling
about with advanced searches, I’ll get returned to
a login screen, and I must log in again in order
to access the result.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


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Sean

“This is lemma 1.1. We start a new chapter so the numbers all go back to one.”
– Prof. Seager, C&O 351

Is the URL you’re looping to correct?From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Sean
Sent: Tuesday, September 09, 2008 12:09 PM
To: RT Users
Subject: Re: [rt-users] upgrade 3.6.1->3.8.1 Looping login

I’m having the same problem with a fresh install of 3.8.1 using MySQL
5.0.60.

That worked! Thanks a million!On Tue, 09 Sep 2008 11:40:45 -0500, “Todd A. Green” tgreen@accuship.com wrote:

Just hit and fixed this issue yesterday. My solution was to was to add
the following to
etc/RT_SiteConfig.pm

Set($WebSessionClass , ‘Apache::Session::File’);

Sean wrote:

I’m having the same problem with a fresh install of 3.8.1 using MySQL
5.0.60.

On Wed, Aug 20, 2008 at 02:54:31PM -0400, Helmuth Ramirez wrote:

Were you coming from MySQL 4.0?
I had the same problem until I did the MySQL 4.0 -> 4.1 updates

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Chip
Mefford
Sent: Wednesday, August 20, 2008 2:30 PM
Cc: RT Users
Subject: [rt-users] upgrade 3.6.1->3.8.1 Looping login

Upgraded 3.6.1 to 3.8.1, carefully read the docs, followed the
instructions (for mysql) and the upgrade went brilliantly. Good
job folks. Very nice.

Logged into my new shiny RT. And all looks good.
however, when running (some) reports, and fiddling
about with advanced searches, I’ll get returned to
a login screen, and I must log in again in order
to access the result.

Todd,

What does that line actually do (I’m a Linux/Apache newbie)?

Thanks,
-ChrisOn Tue, Sep 9, 2008 at 1:19 PM, Sean sean-rt@gutenpress.org wrote:

That worked! Thanks a million!

On Tue, 09 Sep 2008 11:40:45 -0500, “Todd A. Green” tgreen@accuship.com wrote:

Just hit and fixed this issue yesterday. My solution was to was to add
the following to
etc/RT_SiteConfig.pm

Set($WebSessionClass , ‘Apache::Session::File’);

Sean wrote:

I’m having the same problem with a fresh install of 3.8.1 using MySQL
5.0.60.

On Wed, Aug 20, 2008 at 02:54:31PM -0400, Helmuth Ramirez wrote:

Were you coming from MySQL 4.0?
I had the same problem until I did the MySQL 4.0 -> 4.1 updates

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Chip
Mefford
Sent: Wednesday, August 20, 2008 2:30 PM
Cc: RT Users
Subject: [rt-users] upgrade 3.6.1->3.8.1 Looping login

Upgraded 3.6.1 to 3.8.1, carefully read the docs, followed the
instructions (for mysql) and the upgrade went brilliantly. Good
job folks. Very nice.

Logged into my new shiny RT. And all looks good.
however, when running (some) reports, and fiddling
about with advanced searches, I’ll get returned to
a login screen, and I must log in again in order
to access the result.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

I have the same problem.
But I suppose because of External LDAP Auth plug-in.

Sean wrote:

I’m having the same problem with a fresh install of 3.8.1 using MySQL
5.0.60.

Were you coming from MySQL 4.0?
I had the same problem until I did the MySQL 4.0 -> 4.1 updates

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Chip
Mefford
Sent: Wednesday, August 20, 2008 2:30 PM
Cc: RT Users
Subject: [rt-users] upgrade 3.6.1->3.8.1 Looping login

Upgraded 3.6.1 to 3.8.1, carefully read the docs, followed the
instructions (for mysql) and the upgrade went brilliantly. Good
job folks. Very nice.

Logged into my new shiny RT. And all looks good.
however, when running (some) reports, and fiddling
about with advanced searches, I’ll get returned to
a login screen, and I must log in again in order
to access the result.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

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Buy a copy at http://rtbook.bestpractical.com

Dmitry Monakhov System Administrator
Open Technologies, tel: +7(495)787-7027
e-mail: monakhv@ot.ru, http://www.ot.ru/

I’m using ExternalAuth and it doesn’t do the looping issue.

The only time I’ve noticed it loop is when I click on a child/parent
ticket link of a ticket I created using the “New child in” button, it
takes me to the login.From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Dmitry
Monakhov
Sent: Wednesday, September 10, 2008 10:35 AM
To: Sean; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] upgrade 3.6.1->3.8.1 Looping login

I have the same problem.
But I suppose because of External LDAP Auth plug-in.

Sean wrote:

I’m having the same problem with a fresh install of 3.8.1 using MySQL
5.0.60.

Were you coming from MySQL 4.0?
I had the same problem until I did the MySQL 4.0 -> 4.1 updates

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Chip
Mefford
Sent: Wednesday, August 20, 2008 2:30 PM
Cc: RT Users
Subject: [rt-users] upgrade 3.6.1->3.8.1 Looping login

Upgraded 3.6.1 to 3.8.1, carefully read the docs, followed the
instructions (for mysql) and the upgrade went brilliantly. Good
job folks. Very nice.

Logged into my new shiny RT. And all looks good.
however, when running (some) reports, and fiddling
about with advanced searches, I’ll get returned to
a login screen, and I must log in again in order
to access the result.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Dmitry Monakhov System Administrator
Open Technologies, tel: +7(495)787-7027
e-mail: monakhv@ot.ru, http://www.ot.ru/
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com