Is there a way to resolve a ticket without sending the requestor
notification that said ticket has been resolved? Using the “Basics” link
and changing the drop down still notifies.
Matthew Joseff, Director Technical Operations
§ 703.519.1066 (f) 703.548.9151 (m) 202.415.6261
YellowBrix - Transforming Content Into Action.
Is there a way to resolve a ticket without sending the requestor
notification that said ticket has been resolved? Using the “Basics”
link and changing the drop down still notifies.
There’s a scrip responsible for sending out notifications. You can
remove it, or perhaps modify the trigger.
Alternatively, apply this patch to add an extra status “resolved(quiet)”:
http://page.mi.fu-berlin.de/~pape/rt3/patches/rt/silently_resolve.patch
-- Niels.
Today’s subliminal thought is:
I’m running RT 3.0.8 and it worked like a charm!
SHOn Fri, 22 Oct 2004 21:06:54 +0200, Niels Bakker niels=rt@bakker.net wrote:
- mjoseff@yellowbrix.com (Matthew Joseff) [Fri 22 Oct 2004, 20:16 CEST]:
Is there a way to resolve a ticket without sending the requestor
notification that said ticket has been resolved? Using the “Basics”
link and changing the drop down still notifies.There’s a scrip responsible for sending out notifications. You can
remove it, or perhaps modify the trigger.Alternatively, apply this patch to add an extra status “resolved(quiet)”:
http://page.mi.fu-berlin.de/~pape/rt3/patches/rt/silently_resolve.patch-- Niels.–
Today’s subliminal thought is:
Be sure to check out the RT wiki at http://wiki.bestpractical.com