Silent Resolve

Is there a way to resolve a ticket without sending the requestor
notification that said ticket has been resolved? Using the “Basics” link
and changing the drop down still notifies.

Matthew Joseff, Director Technical Operations
§ 703.519.1066 (f) 703.548.9151 (m) 202.415.6261
YellowBrix - Transforming Content Into Action.

Is there a way to resolve a ticket without sending the requestor
notification that said ticket has been resolved? Using the "Basics"
link and changing the drop down still notifies.

There’s a scrip responsible for sending out notifications. You can
remove it, or perhaps modify the trigger.

Alternatively, apply this patch to add an extra status “resolved(quiet)”:
http://page.mi.fu-berlin.de/~pape/rt3/patches/rt/silently_resolve.patch

-- Niels.

Today’s subliminal thought is:

I’m running RT 3.0.8 and it worked like a charm!

SHOn Fri, 22 Oct 2004 21:06:54 +0200, Niels Bakker niels=rt@bakker.net wrote:

Is there a way to resolve a ticket without sending the requestor
notification that said ticket has been resolved? Using the "Basics"
link and changing the drop down still notifies.

There’s a scrip responsible for sending out notifications. You can
remove it, or perhaps modify the trigger.

Alternatively, apply this patch to add an extra status “resolved(quiet)”:
http://page.mi.fu-berlin.de/~pape/rt3/patches/rt/silently_resolve.patch

    -- Niels.


Today’s subliminal thought is:


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com