Signature not ignored when resolving ticket

Hi,

My company recently upgraded to RT 5.0.1. Previously when I resolved a ticket (without entering anything into the description) there would be no “Comments added” entry in the ticket history and no email would be sent out to the watchers. Now a message containing only the signature appears in the history and is sent out to the watchers.

I have a signature, I removed it and no comment was logged when I resolved a ticket, so it looks like the signature is causing the problem. I also tried deleting all text when resolving a ticket but a comment with no text is still logged.

Is this a bug? Is there anything I can do about it?

Thanks,

James

Do you have a customized comment email template? I tested very quickly and if I delete the signature from the comment box on the update page and resolve a ticket the only outgoing email I see is auto on resolve email

I’m not sure what you mean by a “customized comment email template” but I don’t think we have one - if I removed my signature in preferences then the comment box is blank.

Also, other users here don’t see this behaviour, only me, so it isn’t any global setting.

I’m also not sure what you mean by “auto on resolve” email but no-one else here gets any sort of email sent out on resolve - presumably if they add a comment they do get something sent out but most of the time it is a silent operation.

Does your signature start with the signature marker ? Does adding it help?

Thanks for the suggestion, I tried adding the signature marker and it appeared twice in the message. It looks like RT is adding the marker itself.

Also it didn’t fix the problem, the email still gets sent out after a blank comment when resolving a ticket.

We are currently on version 5.0.0, we have the same issue since we upgraded to version from 4.4.4. We did not have this issue on version 4.4.4. I never got to troubleshoot it because we do not use AdminCCs that much :sweat_smile:, if you need any info from our instance for troubleshooting do not hesitate to ask.

Do you have access to the debug log? Can you tail the log and set the RT log level to debug. Then perform an empty comment that sends this bug email. While watching the log, you should see something like “committing for scrip #4”.

Then we can know which scrip is sending the email with just the signature

Posting this was pretty entertaining - the forum software converted every email address and URL into a link and then told me “Sorry, new users are only allowed to include two links per post”.

So I converted all @ symbols to at and http:// to http_

Feb 25 17:22:39 sol1-rt-app RT: [4966] Converting ‘utf-8’ to ‘utf-8’ for text/html - Subjectless message (/opt/rt5/sbin/…/lib/RT/I18N.pm:294)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Converting ‘utf-8’ to ‘utf-8’ for text/html - Subjectless message (/opt/rt5/sbin/…/lib/RT/I18N.pm:294)
Feb 25 17:22:39 sol1-rt-app RT: [4966] About to prepare scrips for transaction #7455863 (/opt/rt5/sbin/…/lib/RT/Transaction.pm:189)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Found 6 scrips for TransactionCreate stage with applicable type(s) Comment for txn #7455863 on ticket #718239 (/opt/rt5/sbin/…/lib/RT/Scrips.pm:482)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Skipping Scrip #2 because it isn’t applicable (/opt/rt5/sbin/…/lib/RT/Scrips.pm:337)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Converting ‘utf-8’ to ‘utf-8’ for text/plain - Subjectless message (/opt/rt5/sbin/…/lib/RT/I18N.pm:294)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Converting ‘utf-8’ to ‘utf-8’ for text/html - Subjectless message (/opt/rt5/sbin/…/lib/RT/I18N.pm:294)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Encode::Guess guessed encoding: ascii (/opt/rt5/sbin/…/lib/RT/I18N.pm:555)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Encode::Guess guessed encoding: ascii (/opt/rt5/sbin/…/lib/RT/I18N.pm:555)
Feb 25 17:22:39 sol1-rt-app RT: [4966] <rt-5.0.1-4966-1614234159-1056.718239-8-0_at_sol1> not sending to james_at_sol1.com.au, creator of the transaction, due to NotifyActor setting
Feb 25 17:22:39 sol1-rt-app RT: [4966] Converting ‘utf-8’ to ‘utf-8’ for text/plain - Subjectless message (/opt/rt5/sbin/…/lib/RT/I18N.pm:294)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Converting ‘utf-8’ to ‘utf-8’ for text/html - Subjectless message (/opt/rt5/sbin/…/lib/RT/I18N.pm:294)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Encode::Guess guessed encoding: ascii (/opt/rt5/sbin/…/lib/RT/I18N.pm:555)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Encode::Guess guessed encoding: ascii (/opt/rt5/sbin/…/lib/RT/I18N.pm:555)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Skipping Scrip #63 because it didn’t Prepare (/opt/rt5/sbin/…/lib/RT/Scrips.pm:345)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Skipping Scrip #72 because it isn’t applicable (/opt/rt5/sbin/…/lib/RT/Scrips.pm:337)
Feb 25 17:22:39 sol1-rt-app RT: [4966] About to commit scrips for transaction #7455863 (/opt/rt5/sbin/…/lib/RT/Transaction.pm:212)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Committing scrip #55 on txn #7455863 of ticket #718239 (/opt/rt5/sbin/…/lib/RT/Scrips.pm:293)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Committing scrip #28 on txn #7455863 of ticket #718239 (/opt/rt5/sbin/…/lib/RT/Scrips.pm:293)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Calling SetRecipientDigests for transaction RT::Transaction=HASH(0x7fcb64b80288), id 7455863 (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:685)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Working on mailfield To; recipients are (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:701)
Feb 25 17:22:39 sol1-rt-app RT: [4966] X-RT-Sol1-Status: new#012X-RT-Originator: james_at_sol1.com.au#012References: <RT-Ticket-718239_at_sol1>#012 <0c4891bf-7be6-865e-05f9-ad747016c38b_at_clevernetit.com.au>#012X-Ma
naged-BY: RT 5.0.1 (http_www.bestpractical.com/rt/)#012X-RT-Loop-Prevention: sol1#012Content-Type: multipart/alternative; boundary="----------=_1614234159-4966-36"#012Reply-To: support_at_sol1.com.au#012In-Re
ply-To: <0c4891bf-7be6-865e-05f9-ad747016c38b_at_clevernetit.com.au>#012Subject: [sol1 #718239] [Comment] milawacheese.com.au new email addresses, I must have copied down the passwords incorrectly :frowning:#012From:
“James Lownie via RT” <support_at_sol1.com.au>#012X-RT-Sol1-Queue: support#012Message-ID: <rt-5.0.1-4966-1614234159-1931.718239-28-0_at_sol1>#012X-RT-Sol1-Owner: Nobody#012X-RT-Ticket: sol1 #718239 (/opt/rt5/sbin/
…/lib/RT/Action/SendEmail.pm:708)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Removing deferred recipients from To: line (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:731)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Setting deferred recipients for attribute creation (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:740)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Working on mailfield Cc; recipients are (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:701)
Feb 25 17:22:39 sol1-rt-app RT: [4966] X-RT-Sol1-Status: new#012X-RT-Originator: james_at_sol1.com.au#012References: <RT-Ticket-718239_at_sol1>#012 <0c4891bf-7be6-865e-05f9-ad747016c38b_at_clevernetit.com.au>#012X-Ma
naged-BY: RT 5.0.1 (http_www.bestpractical.com/rt/)#012X-RT-Loop-Prevention: sol1#012Content-Type: multipart/alternative; boundary="----------=_1614234159-4966-36"#012Reply-To: support_at_sol1.com.au#012In-Re
ply-To: <0c4891bf-7be6-865e-05f9-ad747016c38b_at_clevernetit.com.au>#012Subject: [sol1 #718239] [Comment] milawacheese.com.au new email addresses, I must have copied down the passwords incorrectly :frowning:#012From:
“James Lownie via RT” <support_at_sol1.com.au>#012X-RT-Sol1-Queue: support#012Message-ID: <rt-5.0.1-4966-1614234159-1931.718239-28-0_at_sol1>#012X-RT-Sol1-Owner: Nobody#012X-RT-Ticket: sol1 #718239 (/opt/rt5/sbin/
…/lib/RT/Action/SendEmail.pm:708)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Removing deferred recipients from Cc: line (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:731)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Setting deferred recipients for attribute creation (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:740)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Working on mailfield Bcc; recipients are (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:701)
Feb 25 17:22:39 sol1-rt-app RT: [4966] X-RT-Sol1-Status: new#012X-RT-Originator: james_at_sol1.com.au#012References: <RT-Ticket-718239_at_sol1>#012 <0c4891bf-7be6-865e-05f9-ad747016c38b_at_clevernetit.com.au>#012X-Ma
naged-BY: RT 5.0.1 (http_www.bestpractical.com/rt/)#012X-RT-Loop-Prevention: sol1#012Content-Type: multipart/alternative; boundary="----------=_1614234159-4966-36"#012Reply-To: support_at_sol1.com.au#012In-Re
ply-To: <0c4891bf-7be6-865e-05f9-ad747016c38b_at_clevernetit.com.au>#012Subject: [sol1 #718239] [Comment] milawacheese.com.au new email addresses, I must have copied down the passwords incorrectly :frowning:#012From:
“James Lownie via RT” <support_at_sol1.com.au>#012X-RT-Sol1-Queue: support#012Message-ID: <rt-5.0.1-4966-1614234159-1931.718239-28-0_at_sol1>#012X-RT-Sol1-Owner: Nobody#012X-RT-Ticket: sol1 #718239 (/opt/rt5/sbin/
…/lib/RT/Action/SendEmail.pm:708)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Removing deferred recipients from Bcc: line (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:731)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Setting deferred recipients for attribute creation (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:740)
Feb 25 17:22:39 sol1-rt-app RT: [4966] No recipients found for deferred delivery on transaction #7455863 (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:753)
Feb 25 17:22:39 sol1-rt-app RT: [4966] <rt-5.0.1-4966-1614234159-1931.718239-28-0_at_sol1> #718239/7455863 - Scrip 28 Notify owner on comment
Feb 25 17:22:39 sol1-rt-app RT: [4966] <rt-5.0.1-4966-1614234159-1931.718239-28-0_at_sol1> No recipients found. Not sending.
Feb 25 17:22:39 sol1-rt-app RT: [4966] Committing scrip #8 on txn #7455863 of ticket #718239 (/opt/rt5/sbin/…/lib/RT/Scrips.pm:293)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Calling SetRecipientDigests for transaction RT::Transaction=HASH(0x7fcb64b80288), id 7455863 (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:685)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Working on mailfield To; recipients are (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:701)
Feb 25 17:22:39 sol1-rt-app RT: [4966] X-RT-Sol1-Status: new#012X-RT-Originator: james_at_sol1.com.au#012References: <RT-Ticket-718239_at_sol1>#012 <0c4891bf-7be6-865e-05f9-ad747016c38b_at_clevernetit.com.au>#012BCC:
andy_at_sol1.com.au, barry_at_sol1.com.au, dave_at_sol1.com.au, finola_at_sol1.com.au, joshm_at_sol1.com.au, lindsay_at_sol1.com.au, matthew.smith_at_sol1.com.au, michelle_at_sol1.com.au, rhys_at_sol1.com.au, wes_at_sol1.com.au, woody_at_s
ol1.com.au#012X-Managed-BY: RT 5.0.1 (http_www.bestpractical.com/rt/)#012X-RT-Loop-Prevention: sol1#012Content-Type: multipart/alternative; boundary="----------=_1614234159-4966-37"#012Reply-To: support-co
mment_at_sol1.com.au#012In-Reply-To: <0c4891bf-7be6-865e-05f9-ad747016c38b_at_clevernetit.com.au>#012Subject: [sol1 #718239] [Comment] milawacheese.com.au new email addresses, I must have copied down the passwords
incorrectly :frowning:#012From: “James Lownie via RT” <support-comment_at_sol1.com.au>#012X-RT-Sol1-Queue: support#012Message-ID: <rt-5.0.1-4966-1614234159-1056.718239-8-0_at_sol1>#012X-RT-Sol1-Owner: Nobody#012X-RT-Tic
ket: sol1 #718239 (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:708)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Removing deferred recipients from To: line (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:731)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Setting deferred recipients for attribute creation (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:740)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Working on mailfield Cc; recipients are (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:701)
Feb 25 17:22:39 sol1-rt-app RT: [4966] X-RT-Sol1-Status: new#012X-RT-Originator: james_at_sol1.com.au#012References: <RT-Ticket-718239_at_sol1>#012 <0c4891bf-7be6-865e-05f9-ad747016c38b_at_clevernetit.com.au>#012BCC: andy_at_sol1.com.au, barry_at_sol1.com.au, dave_at_sol1.com.au, finola_at_sol1.com.au, joshm_at_sol1.com.au, lindsay_at_sol1.com.au, matthew.smith_at_sol1.com.au, michelle_at_sol1.com.au, rhys_at_sol1.com.au, wes_at_sol1.com.au, woody_at_sol1.com.au#012X-Managed-BY: RT 5.0.1 (http_www.bestpractical.com/rt/)#012X-RT-Loop-Prevention: sol1#012Content-Type: multipart/alternative; boundary="----------=_1614234159-4966-37"#012Reply-To: support-comment_at_sol1.com.au#012In-Reply-To: <0c4891bf-7be6-865e-05f9-ad747016c38b_at_clevernetit.com.au>#012Subject: [sol1 #718239] [Comment] milawacheese.com.au new email addresses, I must have copied down the passwords incorrectly :frowning:#012From: “James Lownie via RT” <support-comment_at_sol1.com.au>#012X-RT-Sol1-Queue: support#012Message-ID: <rt-5.0.1-4966-1614234159-1056.718239-8-0_at_sol1>#012X-RT-Sol1-Owner: Nobody#012X-RT-Ticket: sol1 #718239 (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:708)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Removing deferred recipients from Cc: line (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:731)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Setting deferred recipients for attribute creation (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:740)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Working on mailfield Bcc; recipients are andy_at_sol1.com.au,barry_at_sol1.com.au,dave_at_sol1.com.au,finola_at_sol1.com.au,joshm_at_sol1.com.au,lindsay_at_sol1.com.au,matthew.smith_at_sol1.com.au,michelle_at_sol1.com.au,rhys_at_sol1.com.au,wes_at_sol1.com.au,woody_at_sol1.com.au (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:701)
Feb 25 17:22:39 sol1-rt-app RT: [4966] X-RT-Sol1-Status: new#012X-RT-Originator: james_at_sol1.com.au#012References: <RT-Ticket-718239_at_sol1>#012 <0c4891bf-7be6-865e-05f9-ad747016c38b_at_clevernetit.com.au>#012BCC: andy_at_sol1.com.au, barry_at_sol1.com.au, dave_at_sol1.com.au, finola_at_sol1.com.au, joshm_at_sol1.com.au, lindsay_at_sol1.com.au, matthew.smith_at_sol1.com.au, michelle_at_sol1.com.au, rhys_at_sol1.com.au, wes_at_sol1.com.au, woody_at_sol1.com.au#012X-Managed-BY: RT 5.0.1 (http_www.bestpractical.com/rt/)#012X-RT-Loop-Prevention: sol1#012Content-Type: multipart/alternative; boundary="----------=_1614234159-4966-37"#012Reply-To: support-comment_at_sol1.com.au#012In-Reply-To: <0c4891bf-7be6-865e-05f9-ad747016c38b_at_clevernetit.com.au>#012Subject: [sol1 #718239] [Comment] milawacheese.com.au new email addresses, I must have copied down the passwords incorrectly :frowning:#012From: “James Lownie via RT” <support-comment_at_sol1.com.au>#012X-RT-Sol1-Queue: support#012Message-ID: <rt-5.0.1-4966-1614234159-1056.718239-8-0_at_sol1>#012X-RT-Sol1-Owner: Nobody#012X-RT-Ticket: sol1 #718239 (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:708)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Got user mail preference ‘Individual messages’ for user andy_at_sol1.com.au (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:722)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Got user mail preference ‘Individual messages’ for user barry_at_sol1.com.au (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:722)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Got user mail preference ‘Individual messages’ for user dave_at_sol1.com.au (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:722)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Got user mail preference ‘Individual messages’ for user finola_at_sol1.com.au (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:722)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Got user mail preference ‘Individual messages’ for user joshm_at_sol1.com.au (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:722)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Got user mail preference ‘Individual messages’ for user lindsay_at_sol1.com.au (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:722)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Got user mail preference ‘Individual messages’ for user matthew.smith_at_sol1.com.au (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:722)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Got user mail preference ‘Individual messages’ for user michelle_at_sol1.com.au (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:722)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Got user mail preference ‘Individual messages’ for user rhys_at_sol1.com.au (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:722)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Got user mail preference ‘Individual messages’ for user wes_at_sol1.com.au (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:722)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Got user mail preference ‘Individual messages’ for user woody_at_sol1.com.au (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:722)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Removing deferred recipients from Bcc: line (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:731)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Setting deferred recipients for attribute creation (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:740)
Feb 25 17:22:39 sol1-rt-app RT: [4966] No recipients found for deferred delivery on transaction #7455863 (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:753)
Feb 25 17:22:39 sol1-rt-app RT: [4966] <rt-5.0.1-4966-1614234159-1056.718239-8-0_at_sol1> #718239/7455863 - Scrip 8 Notify watchers on comment
Feb 25 17:22:39 sol1-rt-app postfix/pickup[12555]: DCE0028123E: uid=33 from=
Feb 25 17:22:39 sol1-rt-app postfix/cleanup[14001]: DCE0028123E: message-id=<rt-5.0.1-4966-1614234159-1056.718239-8-0_at_sol1>
Feb 25 17:22:39 sol1-rt-app RT: [4966] <rt-5.0.1-4966-1614234159-1056.718239-8-0_at_sol1> sent Bcc: andy_at_sol1.com.au, barry_at_sol1.com.au, dave_at_sol1.com.au, finola_at_sol1.com.au, joshm_at_sol1.com.au, lindsay_at_sol1.com.au, matthew.smith_at_sol1.com.au, michelle_at_sol1.com.au, rhys_at_sol1.com.au, wes_at_sol1.com.au, woody_at_sol1.com.au
Feb 25 17:22:39 sol1-rt-app RT: [4966] We found a part. we want to record it. (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:572)
Feb 25 17:22:39 sol1-rt-app RT: [4966] We found a part. we want to record it. (/opt/rt5/sbin/…/lib/RT/Action/SendEmail.pm:572)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Converting ‘utf-8’ to ‘utf-8’ for text/plain - Subjectless message (/opt/rt5/sbin/…/lib/RT/I18N.pm:294)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Converting ‘utf-8’ to ‘utf-8’ for text/html - Subjectless message (/opt/rt5/sbin/…/lib/RT/I18N.pm:294)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Encode::Guess guessed encoding: ascii (/opt/rt5/sbin/…/lib/RT/I18N.pm:555)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Encode::Guess guessed encoding: ascii (/opt/rt5/sbin/…/lib/RT/I18N.pm:555)
Feb 25 17:22:39 sol1-rt-app postfix/qmgr[19795]: DCE0028123E: from=<www-data_at_support.sol1.net>, size=1933, nrcpt=11 (queue active)
Feb 25 17:22:39 sol1-rt-app RT: [4966] Skipping scrips for transaction #7455864 (/opt/rt5/sbin/…/lib/RT/Transaction.pm:181)

Which scrips are scrip #8, #28, #55 since those are the ones that ran one of those must have sent the email

I don’t have access to those scrips but I’ve asked one of our admins to take a look at it.

Thanks for your help :slight_smile:

My thought is one of them is custom or the template for email is custom and it is doing something to send email