Shrunken comments in Ticket History,

Hi Everyone,

Just completed our upgrade to 3.8.6 on Sunday evening here. Unfortunately
we have a case of shrinking comments/replies in the ticket history
display. This is a bit of a head scratcher.

This is normal txt displaying.

[image:
?ui=2&view=att&th=1256b16f9fbee494&attid=0.1&disp=attd&realattid=ii_1256b16f9fbee494&zw]

Then we have comments/actions just below it like this*

[image:
?ui=2&view=att&th=1256b1867f76cddb&attid=0.1&disp=attd&realattid=ii_1256b1867f76cddb&zw]

*This all comes from one ticket. Does anybody have an idea on what is
causing the ever shrinking txt. My users are all thinking they need glasses
if this carries on.

Regards,*

*Aaron Guise

07 838 7793
027 212 6638
aaron@guise.net.nz

MSN: guisea@hotmail.com
Contact Me [image: Facebook] http://www.facebook.com/shadysandman

It looks like you’ve enabled HTML Mail display in RT. RT doesn’t blow
away all your font and size tags…I suspect someone used a
or something.On Tue 8.Dec’09 at 10:44:28 +1300, Aaron Guise wrote:

Hi Everyone,

Just completed our upgrade to 3.8.6 on Sunday evening here. Unfortunately we
have a case of shrinking comments/replies in the ticket history display. This
is a bit of a head scratcher.

This is normal txt displaying.

?ui=2&view=att&th=1256b16f9fbee494&attid=0.1&disp=attd&realattid=
ii_1256b16f9fbee494&zw

Then we have comments/actions just below it like this

?ui=2&view=att&th=1256b1867f76cddb&attid=0.1&disp=attd&realattid=
ii_1256b1867f76cddb&zw

This all comes from one ticket. Does anybody have an idea on what is causing
the ever shrinking txt. My users are all thinking they need glasses if this
carries on.

Regards,

Aaron Guise

●  07 838 7793
●027 212 6638
●aaron@guise.net.nz
 
[itil_logo]  [officiallo]  [ubuntu]

●MSN: guisea@hotmail.com
Contact Me Facebook


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