It has been a while since I have worked with RT… but I still love it.
I need to shred old tickets, tickets that have been closed for more than a year or two.
Why? Our RT database is now just over 115GB in size and mysql is not coping.
I don’t want to remove the tickets, I want to remove the transactions and attachments.
As I understand it, this will allow someone to still search for a ticket and find some metadata about the ticket - helping the user to find more information elsewhere about the issue.
I couldn’t work out how to do this. How do I use more than 1 plugin at a time?
Does anyone know how?
I look forward to your responses.
Thanks & Regards