Hi All,
I’ve just installed the latest Shredder extension via CPAN and it seems to
do its job nicely wiping out deleted tickets via the web gui. When I click
on a ticket from the search results, though, the path to the ticket is
missing the root “rt/” component. Everything else has been working fine
for a year or more.
The path should be: https://rt.company.com/rt/Ticket/Display.html?id=7
But this is what Shredder search is showing (which returns a 404
error): https://rt.company.com/Ticket/Display.html?id=7
Is this something that needs to be set in RT_Siteconfig or do I need to
modify the shredder html?
My RT is installed in a non-standard location, but I gave the installer the
path to my RT.pm and everything seemed to install fine.
Gene
Gene LeDuc, GSEC
Security Analyst
San Diego State University
I found the problem with displaying objects returned by the Shredder search
and I think it might be a bug. The files in
/share/html/Admin/Tools/Shredder/Elements/Object
return a path using $RT::WebBaseURL instead of $RT::WebURL; this leaves off
$RT::WebPath. So on my system, links point to
https://mysystem:443/Ticket/Display.html?id=498
instead of https://mysystem/rt/Ticket/Display.html?id=498
The files I had to modify are
RT–Attachment
RT–Ticket
RT–User
Disclaimer:
Since Shredder has been around awhile and no one else has reported this,
it’s possible that this could be due to settings in my RT_Siteconfig that I
made to get RT to work using https, but it was a while ago and I don’t
recall how I changed the settings from their default.
Regards,
Gene
At 11:56 AM 2/18/2008, I wrote:
I’ve just installed the latest Shredder extension via CPAN and it seems to
do its job nicely wiping out deleted tickets via the web gui. When I click
on a ticket from the search results, though, the path to the ticket is
missing the root “rt/” component. Everything else has been working fine
for a year or more.
The path should be: https://rt.company.com/rt/Ticket/Display.html?id=7
But this is what Shredder search is showing (which returns a 404
error): https://rt.company.com/Ticket/Display.html?id=7
Is this something that needs to be set in RT_Siteconfig or do I need to
modify the shredder html?
My RT is installed in a non-standard location, but I gave the installer the
path to my RT.pm and everything seemed to install fine.
Gene LeDuc, GSEC
Security Analyst
San Diego State University