Shredder question

Hi

I installed the Shredder module, restarted the web server etc.

I can go to ‘shredder’, select the plug-in type and enter the arguments
but when I click on ‘search’, I get a HTTP404 error…the page cannot be
found.

Did I miss some config step?

Zul Shariff

Hi.

Zul Shariff wrote:

Hi

I installed the Shredder module, restarted the web server etc.

I can go to ‘shredder’, select the plug-in type and enter the
arguments but when I click on ‘search’, I get a HTTP404 error…the
page cannot be found.

Did I miss some config step?

When you click submit the path contains one ‘shredder’ too many.
It’s a bug.

Kind regards.
Luke.

Zul Shariff



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Luke

Hi.

Zul Shariff wrote:

Hi

I installed the Shredder module, restarted the web server etc.

I can go to ‘shredder’, select the plug-in type and enter the arguments but
when I click on ‘search’, I get a HTTP404 error…the page cannot be found.

Did I miss some config step?
When you click submit the path contains one ‘shredder’ too many.
It’s a bug.
yep, fix is in shredder svn. you can grab it from
http://opensvn.csie.org/rtx_shredder

Kind regards.
Luke.

Zul Shariff ________________________________


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Luke


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Best regards, Ruslan.

Hi.

Zul Shariff wrote:

Hi

I installed the Shredder module, restarted the web server etc.

I can go to ‘shredder’, select the plug-in type and enter the arguments but
when I click on ‘search’, I get a HTTP404 error…the page cannot be found.

Did I miss some config step?
When you click submit the path contains one ‘shredder’ too many.
It’s a bug.
yep, fix is in shredder svn. you can grab it from
http://opensvn.csie.org/rtx_shredder
0.03_02 is on its way to CPAN with this fix

Kind regards.
Luke.

Zul Shariff ________________________________


The rt-users Archives

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Luke


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Best regards, Ruslan.

Best regards, Ruslan.

To list,

I haven’t used Shredder before so I have a question: when it removes a
deleted ticket, will it also remove the OBJECTCUSTOMFIELDVALUES records
as well?

Kenn
LBNL

To list,

I haven’t used Shredder before so I have a question: when it removes a
deleted ticket, will it also remove the OBJECTCUSTOMFIELDVALUES records
as well or just disable them?

Kenn
LBNL

Hello Ken,

Delete them as there is no record to reference anymore after shredding a ticket.On Tue, Sep 22, 2009 at 8:08 PM, Ken Crocker kfcrocker@lbl.gov wrote:

To list,

I haven’t used Shredder before so I have a question: when it removes a
deleted ticket, will it also remove the OBJECTCUSTOMFIELDVALUES records
as well or just disable them?

Kenn
LBNL


The rt-users Archives

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Best regards, Ruslan.

Ruslan,

Thanks. That’s what I would have thought. Makes sense.

Kenn
LBNLOn 9/23/2009 1:10 AM, Ruslan Zakirov wrote:

Hello Ken,

Delete them as there is no record to reference anymore after shredding a ticket.

On Tue, Sep 22, 2009 at 8:08 PM, Ken Crocker kfcrocker@lbl.gov wrote:

To list,

I haven’t used Shredder before so I have a question: when it removes a
deleted ticket, will it also remove the OBJECTCUSTOMFIELDVALUES records
as well or just disable them?

Kenn
LBNL


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

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Buy a copy at http://rtbook.bestpractical.com