Hi!
Running Centos 6.3 32bit with RT 4.1.0.
When I am trying to use Shredder Objects extension from web GUI I get
the following error:
Shredder couldn’t load object. Most probably it’s not fatal error. May
be you’ve used Objects plugin and asked to delete object that doesn’t
exist in the system. If you think that your request was correct and
it’s problem of the Shredder then you can get full error message from
RT log files and send bug report.
When running this extension from CLI I get the following error:
[root@centos www]# /usr/local/rt/sbin/rt-shredder --plugin
‘Objects=Queue,General’
SQL dump file is ‘/var/www/20130405T092111-0001.sql’
[Fri Apr 5 09:21:11 2013] [critical]: Loaded object has different id
at /usr/local/rt/sbin/…/lib/RT/Shredder.pm line 366.
(/usr/local/rt/sbin/…/lib/RT.pm:356)
Loaded object has different id at
/usr/local/rt/sbin/…/lib/RT/Shredder.pm line 366.
Output of RT log
[Fri Apr 5 09:22:29 2013] [critical]: Loaded object has different id
at /usr/local/rt/sbin/…/lib/RT/Shredder.pm line 366.
(/usr/local/rt/sbin/…/lib/RT.pm:356)
I am trying to remove a queue using it.
What could be causing it / where should I be digging ?
Running Centos 6.3 32bit with RT 4.1.0.
I assume you mean 4.0.1
When I am trying to use Shredder Objects extension from web GUI I get the following error:
Shredder couldn't load object. Most probably it's not fatal error. May be you've used
Objects plugin and asked to delete object that doesn't exist in the system. If you think
that your request was correct and it's problem of the Shredder then you can get full error
message from RT log files and send bug report.
When running this extension from CLI I get the following error:
[root@centos www]# /usr/local/rt/sbin/rt-shredder --plugin 'Objects=Queue,General'
SQL dump file is '/var/www/20130405T092111-0001.sql'
[Fri Apr 5 09:21:11 2013] [critical]: Loaded object has different id at
/usr/local/rt/sbin/../lib/RT/Shredder.pm line 366. (/usr/local/rt/sbin/../lib/RT.pm:356)
Loaded object has different id at /usr/local/rt/sbin/../lib/RT/Shredder.pm line 366.
The Object plugin wants an id, not a name.
rt-shredder --plugin ‘Objects=Queue,1’
would delete the first Queue. You can find the id on the Admin Queues
page.
It’s throwing an error for you because it tries to compare the ‘id’
you fed it (General) to the id it found in the database, and of course
General != 1. This could be made smarter, but it would be kind of
tricky.
-kevin