Shredder not deleting some transactions

RT Users
1

To list,

I’ve been shredding a whole bunch of tickets and that seems to be working
fine. I can’t see them in the WebUI or the DataBase. However, some of the
transaction records are NOT being deleted, like the ones setting a new value
for a ticket CF and in some cases a “Create” and some setting ticket values
as well.

What I want to know is if I go into the DataBase and just delete these
transaction records, will anything nefarious happen? I mean there are no
ticket records for them to relate for history purposes?

Also, can I do the same for any Attachments for these transactions?

Thanks.

Kenn
LBNL

2

Hello,

To list,

I’ve been shredding a whole bunch of tickets and that seems to be working
fine. I can’t see them in the WebUI or the DataBase. However, some of the
transaction records are NOT being deleted, like the ones setting a new value
for a ticket CF and in some cases a “Create” and some setting ticket values
as well.

If shredder doesn’t delete some transactions then you should report a bug with
additional details about reproducing it.

What I want to know is if I go into the DataBase and just delete these
transaction records, will anything nefarious happen? I mean there are no
ticket records for them to relate for history purposes?

Also, can I do the same for any Attachments for these transactions?

Before you start deleting things manually check database with rt-validator tool.
RT 3.8+ only, old shredder’s validator is useless.

Thanks.

Kenn
LBNL

Best regards, Ruslan.

3

Ruslan,

Well, to be honest, I can’t blame Shredder. Some years ago a person here
deleted some users, etc manually. I’m using Shredder to clean it all up. So
I’m sure there were some disconnects left in there.

Thanks.

Kenn
LBNLOn Tue, Aug 9, 2011 at 3:07 PM, Ruslan Zakirov ruz@bestpractical.comwrote:

Hello,

On Tue, Aug 9, 2011 at 11:37 PM, Kenneth Crocker kfcrocker@lbl.gov wrote:

To list,

I’ve been shredding a whole bunch of tickets and that seems to be working
fine. I can’t see them in the WebUI or the DataBase. However, some of the
transaction records are NOT being deleted, like the ones setting a new
value
for a ticket CF and in some cases a “Create” and some setting ticket
values
as well.

If shredder doesn’t delete some transactions then you should report a bug
with
additional details about reproducing it.

What I want to know is if I go into the DataBase and just delete these
transaction records, will anything nefarious happen? I mean there are no
ticket records for them to relate for history purposes?

Also, can I do the same for any Attachments for these transactions?

Before you start deleting things manually check database with rt-validator
tool.
RT 3.8+ only, old shredder’s validator is useless.

Thanks.

Kenn
LBNL

–
Best regards, Ruslan.

4

Ruslan,

Well, to be honest, I can’t blame Shredder. Some years ago a person here
deleted some users, etc manually. I’m using Shredder to clean it all up. So
I’m sure there were some disconnects left in there.

Then for sure you should start from rt-validator tool. It as well can
“–resolve” some
problems by deleting records, in a few cases it can create records to
resolve problem.

Thanks.

Best regards, Ruslan.

5

Ruslan,

Yep. I thought of that. IT stopped before it started. Now that I’ve run
shredder, perhaps I can do that again. Between the two apps, I should be
able to pound this out.

Thanks.

KennOn Wed, Aug 10, 2011 at 4:34 AM, Ruslan Zakirov ruz@bestpractical.comwrote:

On Wed, Aug 10, 2011 at 2:22 AM, Kenneth Crocker kfcrocker@lbl.gov wrote:

Ruslan,

Well, to be honest, I can’t blame Shredder. Some years ago a person here
deleted some users, etc manually. I’m using Shredder to clean it all up.
So
I’m sure there were some disconnects left in there.

Then for sure you should start from rt-validator tool. It as well can
“–resolve” some
problems by deleting records, in a few cases it can create records to
resolve problem.

Thanks.

–
Best regards, Ruslan.