Well, to be honest, I can’t blame Shredder. Some years ago a person here
deleted some users, etc manually. I’m using Shredder to clean it all up. So
I’m sure there were some disconnects left in there.
LBNLOn Tue, Aug 9, 2011 at 3:07 PM, Ruslan Zakirov email@example.com:
On Tue, Aug 9, 2011 at 11:37 PM, Kenneth Crocker firstname.lastname@example.org wrote:
I’ve been shredding a whole bunch of tickets and that seems to be working
fine. I can’t see them in the WebUI or the DataBase. However, some of the
transaction records are NOT being deleted, like the ones setting a new
for a ticket CF and in some cases a “Create” and some setting ticket
If shredder doesn’t delete some transactions then you should report a bug
additional details about reproducing it.
What I want to know is if I go into the DataBase and just delete these
transaction records, will anything nefarious happen? I mean there are no
ticket records for them to relate for history purposes?
Also, can I do the same for any Attachments for these transactions?
Before you start deleting things manually check database with rt-validator
RT 3.8+ only, old shredder’s validator is useless.
Best regards, Ruslan.