Hi,
I read there is a bug in the shredder.
I am indeed running 4.4.2 and need to shred 2,475 tickets in the very near future. Is there a known work around or fix?
Sincerely
Paul
Hi,
I read there is a bug in the shredder.
I am indeed running 4.4.2 and need to shred 2,475 tickets in the very near future. Is there a known work around or fix?
Sincerely
Paul
Never mind - I posted before finding this:
seems to be working for me.
It is defaulting to 10 tickets at a time, like the web UI, however I don’t see here an option to change that?
https://docs.bestpractical.com/rt/4.4.2/rt-shredder.html
What am I missing?
You should be able to provide a limit parameter to the query:
rt-shredder --sqldump unshred.sql --plugin ‘Tickets=query,<insert your SQL here>;limit,100'
There’s also some helpful information about shredding many tickets on the wiki.