Shredder error - 404 FnF

RT Users
1

Hi, I’ve just installed the shredder and the tool seems to work from the
CLI, but in the Web GUI I get a 404 File Not Found error when I go to do
the search - I can fill out all the stuff on what I want to search on
though.

It is saying in the apache error log that:

[Fri Jan 27 14:56:45 2006] [error] [Mason] File does not exist:
/opt/rt3/share/html/Admin/Tools/Shredder/Shredder

This is totally correct, /opt/rt3/share/html/Admin/Tools/Shredder exists
but underneath there’s the following directory structure:

[root@gilo Shredder]# ll
total 12
-r–r–r-- 1 root bin 338 Sep 26 23:23 autohandler
drwxr-xr-x 4 root bin 4096 Jan 27 12:03 Elements
-r–r–r-- 1 root bin 3089 Jan 18 13:35 index.html

and not the expected “Shredder”. What’s gone wrong?

I am running RT 3.5.5 on FC4.

Stewart
Stewart Tranter
Computing Services
Loughborough University

E: s.g.tranter@lboro.ac.uk
W: http://www.lboro.ac.uk/computing/
T: +44 (0) 1509 223719
F: +44 (0) 1509 223989

2

At Friday 1/27/2006 10:44 AM, Stewart Tranter wrote:

Hi, I’ve just installed the shredder and the tool seems to work from the
CLI, but in the Web GUI I get a 404 File Not Found error when I go to do
the search - I can fill out all the stuff on what I want to search on though.

It is saying in the apache error log that:

[Fri Jan 27 14:56:45 2006] [error] [Mason] File does not exist:
/opt/rt3/share/html/Admin/Tools/Shredder/Shredder

This is totally correct, /opt/rt3/share/html/Admin/Tools/Shredder exists
but underneath there’s the following directory structure:

[root@gilo Shredder]# ll
total 12
-r–r–r-- 1 root bin 338 Sep 26 23:23 autohandler
drwxr-xr-x 4 root bin 4096 Jan 27 12:03 Elements
-r–r–r-- 1 root bin 3089 Jan 18 13:35 index.html

and not the expected “Shredder”. What’s gone wrong?

Stewart,

What are the permissions on the
/opt/rt3/share/html/Admin/Tools/Shredder directory?

And what options did you use in the installation for ‘perl Makefile.PL’ ?

Steve

3

Hi, I’ve just installed the shredder and the tool seems to work from the
CLI, but in the Web GUI I get a 404 File Not Found error when I go to do
the search - I can fill out all the stuff on what I want to search on
though.

It is saying in the apache error log that:

[Fri Jan 27 14:56:45 2006] [error] [Mason] File does not exist:
/opt/rt3/share/html/Admin/Tools/Shredder/Shredder

I think in your browser URL string you see “http://…/Shredder/” with
trailing “/”. If so then it’s my fault and this would be fixed in next
release.

now, you can fix it yourself.
Find in /opt/rt3/share/html/Admin/Tools/Shredder/index.html string
“<form … action=“Shredder”…” and change action attribute to
…action=“<% $RT::WebPath %>/Admin/Tools/Shredder/”…

[snip]

Stewart

Best regards, Ruslan.

4

Stephen Turner wrote:

What are the permissions on the
/opt/rt3/share/html/Admin/Tools/Shredder directory?

And what options did you use in the installation for ‘perl Makefile.PL’ ?

Hi Steve,

The permissions for the /opt/rt3/share/html/Admin/Tools/Shredder
directory are:

drwxr-xr-x 3 root bin 4096 Jan 27 12:03 Shredder

and I used no options on running ‘perl Makefile.PL’.

Thanks,

Stewart
Stewart Tranter
Computing Services
Loughborough University

E: s.g.tranter@lboro.ac.uk
W: IT Services | Loughborough University
T: +44 (0) 1509 223719
F: +44 (0) 1509 223989

5

Shredder-0.04 should fix 404 error.On 1/30/06, Stewart Tranter S.G.Tranter@lboro.ac.uk wrote:

Stephen Turner wrote:

What are the permissions on the
/opt/rt3/share/html/Admin/Tools/Shredder directory?

And what options did you use in the installation for ‘perl Makefile.PL’ ?

Hi Steve,

The permissions for the /opt/rt3/share/html/Admin/Tools/Shredder
directory are:

drwxr-xr-x 3 root bin 4096 Jan 27 12:03 Shredder

and I used no options on running ‘perl Makefile.PL’.

Thanks,

Stewart

Stewart Tranter
Computing Services
Loughborough University

E: s.g.tranter@lboro.ac.uk
W: IT Services | Loughborough University
T: +44 (0) 1509 223719
F: +44 (0) 1509 223989

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Best regards, Ruslan.