I’m trying to test out the removal of deleted tickets using the
rtx-shredder CLI method. I’ve been entering it nearly verbatim from the
RTx::Shredder page on CPAN (ie, rtx-shredder --force --plugin
’Tickets=queue,CustomerCare;status,deleted’). However, nothing is being
done. I don’t know where the log file for mysql is aside from
/var/log/mysqld.log. But that doesn’t provide any useful information.
I’m wondering if I"m supposed to provide the password for the rt3
Any help would be appreciated.