ShowUserEntry file

RT Users
1

I found th link below regarding changing displaying UID to RealName.
However, my ShowUserEntry file already contains <%$User->RealName%>
and creating/modifying ticket does not displays the RealName. The
parameter in the post below indicates <%($User->RealName)> is there a
% missing or is my parameter incorrect?

 http://marc.info/?l=rt-users&m=118944517115245&w=2

Additionally, do I need to stop/restart RT (v3.6.4) to take affect?

Thank you.

Mike

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2

I found th link below regarding changing displaying UID to RealName.
However, my ShowUserEntry file already contains <%$User->RealName%>
and creating/modifying ticket does not displays the RealName. The
parameter in the post below indicates <%($User->RealName)> is there a
% missing or is my parameter incorrect?

 http://marc.info/?l=rt-users&m=118944517115245&w=2

One of the guy at work solved the issue by editing the file ColumnMap located
in
/opt/rt3/local/html/Elements/RT__Ticket/ and modified the OwnerName value to
RealName.

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