ShowStatusInColor in RT3.6.3?

I’m trying to setup the color status as described in the wiki
(http://wiki.bestpractical.com/index.cgi?ShowStatusInColor) in RT3.6.3
without any luck.

I create
/local/html/Callbacks/MyCallbacks/Elements/RT__Ticket
/ColumnMap and put the contents from the wiki into ColumnMap. When I
load RT, instead of displaying the status in color, everything looks the
same as before I put the ColumnMap file in place. No errors show in my
logs.

What do I need to do in order to get the status color code to work in
this version?

Dayton Jones

Senior Network Engineer

Proofpoint, Inc.

djones@proofpoint.com

Yes, and that didn’t fix it… I figured it out though --I had RT_Ticket
instead of RT__Ticket works perfectly now. Thanks.From: Ham MI-ID, Torsten Brumm [mailto:torsten.brumm@Kuehne-Nagel.com]
Sent: Thursday, May 10, 2007 1:13 PM
To: Dayton Jones; rt-users@lists.bestpractical.com
Subject: AW: [rt-users] ShowStatusInColor in RT3.6.3?

I use the same from the wiki and it works perfect. Have you cleaned the
mason cache and restarted apache?