Showing tickets for which the user is a CC on the homepage?

RT Users
1

Hi all,
Is there any way to get a homepage module to show tickets for whom the
current user is a CC watcher? That is, if Alice CCs Bob on a ticket, Bob
should be able to see it on his homepage whenever he logs in. He can view
the ticket if he goes looking for it, but like unowned or owned by user
tickets, the tickets Bob is CCed on should be right on his homepage. I ran
across something about custom portlets, but that was for 3.x. Do I need to
do that, or is this doable some other way? An easier way? Thanks.

Alex Hall
Automatic Distributors, IT department
ahall@autodist.com

2

To be clear, I did try the saved search route. However, I don’t know if
users can add saved searches so they load right on the homepage without the
user first needing to click the right saved search. I’ve tried to
investigate this, but the dashboard builder isn’t very accessible, or I
have no clue how to make sense of it.

The bigger problem is that the query I tried doesn’t seem to work. My query
is:

(requester = ‘CurrentUser’ OR CC = ‘CurrentUser’)
AND ( Status = ‘new’ OR Status = ‘open’ OR Status = ‘stalled’ )

This returns one ticket, which is nothing to do with me at all. I hoped to
make this saved search, somehow make it global, then somehow enable it for
all users’ homepages, but I’m not even past the “getting the search to
work” stage. As RT shows owned and new tickets on its own, I’m hoping
there’s a way to get this search to work in a similar manner, once it finds
what I want.On Thu, Sep 29, 2016 at 3:45 PM, Alex Hall ahall@autodist.com wrote:

Hi all,
Is there any way to get a homepage module to show tickets for whom the
current user is a CC watcher? That is, if Alice CCs Bob on a ticket, Bob
should be able to see it on his homepage whenever he logs in. He can view
the ticket if he goes looking for it, but like unowned or owned by user
tickets, the tickets Bob is CCed on should be right on his homepage. I ran
across something about custom portlets, but that was for 3.x. Do I need to
do that, or is this doable some other way? An easier way? Thanks.

–
Alex Hall
Automatic Distributors, IT department
ahall@autodist.com

Alex Hall
Automatic Distributors, IT department
ahall@autodist.com