Showing pending tickets in Home view?

RT Users
#1

Under “highest priority tickets I own…” I’d like to included tickets that
are open, new or stalled. How to get stalled tickets in that display?

matthew zeier | “Nothing in life is to be feared.
InteleNet Communications, Inc. | It is only to be understood.”
(949) 784-7904 | - Marie Curie

#2

You will need to create a custom Elements/Quicksearch in the local directory.
Copy and modify how the open and new tickets are displayed. I have attached
a diff of how I did something similar for tickets owned by nobody. The
diff is against rt 3.0.6.

-AaronOn Wed, 14 Jan 2004, matthew zeier wrote:

Under “highest priority tickets I own…” I’d like to included tickets that
are open, new or stalled. How to get stalled tickets in that display?

–
matthew zeier | “Nothing in life is to be feared.
InteleNet Communications, Inc. | It is only to be understood.”
(949) 784-7904 | - Marie Curie

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

quicksearch.patch (2.09 KB)

#3

Mathew -
You can modify the quick search Element in your local directory…
I’ve attached mine that shows stalled tickets.

place in {RT3ROOT}/local/html/Elements/
as Quicksearch

enjoy!

Ben

matthew zeier wrote:

Under “highest priority tickets I own…” I’d like to included tickets that
are open, new or stalled. How to get stalled tickets in that display?

–
matthew zeier | “Nothing in life is to be feared.
InteleNet Communications, Inc. | It is only to be understood.”
(949) 784-7904 | - Marie Curie

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Benjamin Allen benjamin@oitsec.umn.edu
U of MN - OIT 612-625-7885

  I try to take one day at a time, but sometimes several
     days attack me at once.  -- Ashleigh Brilliant

Quicksearch (3.32 KB)

#4

The request talks about the highest priority tickets I own, which is noth the quicksearch, but the mytickets element, here the diff:

— /usr/share/request-tracker3/html/Elements/MyTickets 2003-07-12 10:24:37.000000000 +0200
+++ /usr/local/share/request-tracker3/html/Elements/MyTickets 2003-10-17 17:50:21.000000000 +0200
@@ -75,6 +75,7 @@
$MyTickets->LimitOwner(VALUE => $session{‘CurrentUser’}->Id);
$MyTickets->LimitStatus(VALUE => “open”);
$MyTickets->LimitStatus(VALUE => “new”);
+$MyTickets->LimitStatus(VALUE => “stalled”);
$MyTickets->RowsPerPage($rows);
$MyTickets->OrderBy(FIELD => ‘Priority’, ORDER => ‘DESC’);

SamuelFrom: Ben Allen [mailto:benjamin@oitsec.umn.edu]
Sent: Thursday,15 January,2004 18:17
To: matthew zeier
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] showing pending tickets in Home view ?

Mathew -
You can modify the quick search Element in your local directory…
I’ve attached mine that shows stalled tickets.

place in {RT3ROOT}/local/html/Elements/
as Quicksearch

enjoy!

Ben

matthew zeier wrote:

Under “highest priority tickets I own…” I’d like to included tickets
that are open, new or stalled. How to get stalled tickets in that display?

–
matthew zeier | “Nothing in life is to be feared.
InteleNet Communications, Inc. | It is only to be understood.”
(949) 784-7904 | - Marie Curie

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm

Benjamin Allen benjamin@oitsec.umn.edu
U of MN - OIT 612-625-7885

  I try to take one day at a time, but sometimes several
     days attack me at once.  -- Ashleigh Brilliant